Jim Mcnamara, Pmp, Cspo, A-Cspo Email & Phone Number

Voice of the Customer | Continuous Collaboration | Design Thinking | Quality DeliverySeasoned transportation professional with years of automotive dealership and software supplier experience in the fixed operations space. Current projects revolve around Service Relationship Management (SRM) for medium & heavy-duty truck dealers, the fleets they service, and the OEMs manufacturing and marketing the assets.Recent highlights:Integrated telematics data from a large OEM into the Decisiv SRM platform, allowing updated meterdata and fault codes to flow through to SRM and providing key data to the service location to diagnose and repair the assets.Integrated asset build data from another large OEM into the Decisiv SRM platform to ensure the service location has all the necessary asset data to manage the diagnostics and repair of the assets.Added key functionality to an SRM case to allow Service Advisors and Technicians to add relevant repair data to the SRM case, and then transfer that data to dealership business systems (Dealer Management System or Business Management Systems).

Listed skills include Transportation, Operations Management, Customer Satisfaction, Team Building, and 13 others.