Quality Analyst
Current-Analysis of Live videos and policy implementation, consistently achieving daily targets for the video queues and offering valuable feedback to moderators during the appeal process.-Analysis of comments, images and user’s live covers taking into account our platform guidelines.-Assessing and processing appeals, adhering to the established protocols and managing the appeals workflow, preventing any cases from reaching expiration.-Data analysis to identify trends and policy… Show more -Analysis of Live videos and policy implementation, consistently achieving daily targets for the video queues and offering valuable feedback to moderators during the appeal process.-Analysis of comments, images and user’s live covers taking into account our platform guidelines.-Assessing and processing appeals, adhering to the established protocols and managing the appeals workflow, preventing any cases from reaching expiration.-Data analysis to identify trends and policy gaps.-Weekly calibrations with the cross-country Business Partners answering their doubts and explaining policy clarifications.-Internal On-Call support: handling and resolving video and account recovery requests from creator's managers.-Point of Contact for the Performance Improvement Plan for my teammates.-Creation of documents, data trackers and policy refreshers meeting the team’s needs.-Remain up to date on key workflow changes, operational guidelines, policy updates and enforcement standards. Show less
