Michelle Cotterell Email & Phone Number

Ascot, England, United Kingdom

Responsible for overseeing the processing of invoices across a broad spectrum of suppliers. Collating the monthly bulk supplier run and processing Bacs payment. Working to strict deadlines. Reconciling accounts and expenses accounts. Supporting all departments across the business. Handling phone calls and emails in a timely fashion and maintaining outstanding customer service. Liaising with colleagues and stakeholders where required to ensure communication is maintained across the business and the Purchase Ledger Team. Looking at continuous improvements and putting new ideas in place for safeguarding the business.

Working within a busy purchase ledger role. Responsible for paying invoices across a broad spectrum of suppliers. Working to strict deadlines. Logging all invoices onto the system. Handling phone calls and emails in a timely fashion and maintaining outstanding customer service. Liaising with colleagues and stakeholders to ensure invoices are approved for payment and correct procedures are in place. Looking at continuous improvements and putting them in practice.

Ascot, Berkshire, United Kingdom

Purchase/sales ledger. Working through processes to ensure all invoices are recorded correctly for payment and logged for auditing purposes. Following up with suppliers and stakeholders any invoicing related queries. Sales ledger responsibilities to ensure payment is requested for services and facilities provided to our guests on race days. Ensuring all billing is accurate for the customer. Stepping into each area where support is needed requires strong understanding of each area and the ability to be flexible. Strong attention to detail and being organised, with outstanding communication and customer service. Also reconciling sales data from various reporting databases.

Ascot Racecourse

Events Administrator, reporting to Head of Events and Operations.Supporting a team of 7 on a day to day basis.Working within a diverse environment. Delivering key projects and supporting to drive projects forward to ensure deadlines are meet. Diary management for the Head of Operations & Events – booking meetings,taking and writing up minutes.Maintaining hard and soft copy files.Installing and overseeing new administration processes and procedures in a busy, ever-changing environment.Collating debrief notes and building into a useable document for the business.Managing invoices and purchase order forms, in addition to chasing invoice queries and liaising with the accounts department.Researching and sourcing quotes from new companies and suppliers, with products that can be used for future events and racedays.Managing site accreditation.

Crowthorne

Working within a busy fast based office as a Customer Service executive. Providing outstanding customer service while handling customer and stakeholder inbound and outbound calls,emails and in-house supplier queries and questions around rental. Recognised for producing outstanding written responses to customers to complaints and enquiries.Taking each call presented to resolution and reporting back to customer in a timely manner with updates or outcome of investigation. Working on administration relating to the customer services framework. Replying to customer enquiries with bespoke responses. Making sure all responses,bookings and contacts are in line with each customers specific contractual requirements.

Ascot

Handling requests and queries from external and internal clients. Dealing with queries from patients and health professionals. Working to targets and KPI’s. Manage administrative processes. Use various information systems on a daily basis to achieve results. Escalate when situation arises. Also part of a niche team responsible for dealing with sensitive and time critical requests.

Bracknell

Varied career across service time. Final position involved handling a diverse range of calls from an estate of 300 branches. Support covered areas within hardware,software,supply chain,stock management,product queries,user issues and processes and procedures.Expert for department on stock losses, stock management and back office procedures.Expert for department on cash management queries.Coordinated Senior advisor quaterly meetings.Introduced changes through the above focus group on reducing contacts to the department.Worked within the team supporting and mentoring team members to build knowledge.Previous roles within my 29 year career included working in Accounts,stock management and Buying departments.

Education record

Education record