I manage the Kenya Airways Global Corporate Sales portfolio in accordance with the Company Strategy and Commercial targets, in order to optimize Market share, Turnover and Cost Margin through leading, managing coordinating, developing and stimulating all direct or indirect teams in an effort to meet and grow the Global Corporate portfolio contributing directly to revenue generation and customer loyalty.• Designing business travel programs • Global Key Accounts Management, (UN, World Bank, Citi Bank, BCG, Mckinsey, GSK, Nokia, Diageo, Coca-Cola etc)• Business Travel & Expense Management• Travel Policies & SLAs (Service Level Agreements) • Business travel performance reporting • Duty of Care for corporates • Global corporate & Travel Management Companies • Global MICE Management • Digital commerce • Commercial Partnership • Travel RFPs, RFQs and EOI Specialist

Managing and directing an e-sales force to achieve sales and profit goals. Design and recommend online sales programs and set short and long-term online sales strategies. I also prepare the sales targets for the team and makes sure that the strategies are designed to achieve maximum sales. • Assessing, enhancing & developing digital platform architecture and infrastructure requirements for Offer Management, Order Management, Payment Management and Agency Management• Drive channel shift acceleration strategies and performance improvement• Optimize sales through digital touch points (Web, Social, SMS, Email, Mobile Push, Chatbot, META and S.E.A)• Achieve set E-commerce AoS revenue budget, pax numbers and coupon value across the network• Annual E-commerce Capex & Opex Budgeting• Digital Customer Experience & Change Management• Planning, coordinating & managing networkwide campaigns and campaign calendar• Collaboration with IT team & PSS provider in identifying and executing digital requirements• Collaboration with Sales, Pricing & Revenue Management, Revenue Integrity and Operations teams to fulfill digital strategies.• Analyze data using Google Analytics, Social Ads Manager, Monet, Delorean and DDS.• Implementation and Execution Team for New Distribution Capabilities (NDC), Traveller DNA (Customer Experience Management Solution), Corporate Recognition Solution, KQ Holidays Digitization• Project implementation for City Pair Optimization, Fare Xpert, Gift Voucher, Best Price Guarantee (BPG)• Evaluation team for multi-million dollar Ecommerce technology RFP purchase processes.

Kenya Airways is a leading African passenger and cargo airline flying to 56 destinations worldwide – 46 of which are in Africa – and carrying over four million passengers annually. My role with the airline involves managing a portfolio of leading travel trade partners in Kenya among them being BCD Travel, FCM Charleston Travel, CWT Bunson, Incentive Travel and Express Travel. Together with that, I handle Key Corporate Accounts serviced by these trade partners (Travel Management Companies) i.e. United Nations, US Embassy, Africa Union, International Centre of Insect Physiology and Ecology (ICIPE), Diageo, AMREF, World Agroforestry Center, Safaricom, Airtel, Kenya Commercial Bank, Trade Development Bank, Africa Development Bank among many others. I have an annual budget of USD 37 Million which forms my annual target. I also play an active role in building and maintaining good relationship with the Joint Venture (JV) colleagues to leverage on the benefit from the partnership like Flying Blue loyalty program for individuals and BlueBiz program for corporates, Skyteam Global Meetings product- which is a Meeting, Incentive, Conference and Events product. The role also involves internal liaison and offering cross functional support to customers across various departments like Pricing and Revenue Management, Cargo, Ground Operations, Outstation, Revenue Integrity, Reservations, Ancillary, Medical Team, E-commerce, Customer Experience Center, Loyalty, Inflight, Security and Finance. I also gather and disseminate market intelligence to ensures KQ's competitive position and have supported the implementation of Amadeus TDNA, a 360 degrees Customer Experience Management tool, Amadeus Altea Corporate Recognition tool and IATA Travel Pass Project. I manage the Closed User Group (CUG) program within the Kenya Sales Team under MICE niche segment and have established a good working relationship between Kenyan Airways and a network of Kenyan Banks

Bunson Travel Service is the leading Travel Management Company established in East Africa in 1948. In 1950, the company became the first Travel Agency licensed by the International Air Transport Association (IATA) in East Africa. Bunson Travel is the franchise owner of Carlson Wagonlit Travel (CWT) in Kenya. CWT is the world’s largest Travel Management Company with a global presence in more than 150 countries, and in over 3000 locations. I worked here as a Corporate Accounts Manager, my role involved B2B acquisition and retentions. We applied for both global and local RFP, did pitching and implemented client onboarding process once awarded the contract. I also ensured that product service level agreement are followed and reviewed through quarterly review meetings. I was also tasked to develop and successfully manage a joint business plan with clients and come up with an internal strategy for each account via a diagnostic tool in CRM.

Twiga Tours is East Africa’s premier safari company. The company started as an inbound destination management company. In 2013, the management opted to diversify their business and introduce corporate travel division following the 2012 elections which had impacted inbound tourist flow negatively. I joined the company from Express Travel Group to assist in establishing the department, my task was to acquire corporate customers and ensure systems were in place for ample servicing of the B2B customers; within the first 18 months, we managed to bring onboard 24 active corporate accounts with a turn-over of Kshs. 12 Million.

Express Travel Group started among the first travel companies in Kenya in 1955. The company has for many years, been the franchise holder for American Express Travel in Kenya, for both AMEX Global Travel and AMEX Cards. Express Travel Group is also part of Hemingway's Group, which owns renowned group of hotels - Hemingway's Hotels & Resorts. I worked for Express Travel Group as a sales and marketing executive, managing corporate accounts and bringing in new business. While working for Express Travel, I gained a lot of experience bidding for business through RFP and also pitching for business. I also held regular review meetings and also coordinated corporate events.