Matthew Pearce Email and Phone Number
Charlotte, NC, US
Matthew Pearce's Location
Charlotte, North Carolina, United States, United States
Matthew Pearce's Contact Details
Matthew Pearce work email
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Matthew Pearce personal email
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Matthew Pearce phone numbers
About Matthew Pearce
Technology Architect and Engineer specializing in AI Chatbot development and providing hands-on leadership throughout the product lifecycle to deliver innovative, user-centered solutions. Expertise in business case development, solution conceptualization, research and systems analysis, functional prototyping, resource planning, product development and testing, production readiness, and digital transformation. Inspires collaboration and clarity across disciplines, geographies, and teams to build strong relationships. Extensive track record of driving success at leading financial companies.Project Domains: AI Chatbot | Business Intelligence | Digital Strategy | Financial Services | International InitiativesCapabilities: Application Development | Architecture | Solution Analysis | Data Analytics | Enterprise Production
Matthew Pearce Work Experience Details
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AllstateCharlotte, Nc, Us -
Lead Product Engineer, Ai Chatbot Virtual Assistant, Data & Intelligent SystemsAllstate Apr 2017 - Dec 2023Northbrook, Il, Us• Coded and tested AWS lambdas and API integrations using Node.js. Created JSON response collections in DocumentDB. Partnered with testing team for production deployment readiness.• Collaborated across all product team members to triage intake items for Agile Program Incremental (PI) Planning. Vetted technical details, estimated and prioritized work for development sprints across virtual teams.• Researched and documented technical details in storyboards. Captured cross-team knowledge in GitHub Pages.• Defined change management strategy, maintained branching and versioning in GitHub repos as a code reviewer.• Facilitated production code reviews with the full product team, technology partners, enterprise governance and business security officers to achieve all SonarQube quality gates and release objectives for operational readiness.• Established and reviewed delivery process and protocols with scrum teams to ensure consistency and adherence to Scaled Agile Framework (SAFe) and Outcome-Based Delivery (OBD).• Defined scope of performance and health monitoring of chatbot applications, onboarded products into DataDog alongside existing monitoring and analytics platforms.• Coordinated logistics to meet service level agreements (SLA) for problem management and production incidents, conducted root cause analysis with enterprise teams and external vendors.• Represented product during major incidents impacting agents and customers. Analyzed and reported business impact metrics to leadership for roll-up to executives.• Created and managed enterprise production changes, incidents, and problem records in ServiceNow. Guided teams proactively to achieve code quality, security scans, vulnerability fixes compliant to enterprise standards.• Maintained enterprise governance for teams, including Business Continuity Plan in Archer compliance platform, and application and team records in ServiceNow.
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Solutions Architect, Emerging Technology, AllstateAllstate Apr 2017 - Dec 2017Northbrook, Il, Us• Collaborated with business stakeholders to determine critical needs around data and process as aligned to overall strategy. Created epics and stories matching AI capabilities to actionable opportunities within core business activities.• Assessed impact/savings, user benefit, strategy alignment, cost/complexity, reusability and simplification opportunities to determine backlog/release priorities. Validated proposed solutions with business and technology partners to fit business priorities, address implementation constraints, and identify synergies. Worked with leadership to quantify value to substantiate business cases.• Partnered with product vendors, Amazon and IPsoft, and development teams to facilitate knowledge transfer of requirements, drive development, QA and testing, and sprint retrospectives.• Contributed to Allstate Brand Operations strategic roadmaps to include service transformations using • Artificial Intelligence (AI). Laid groundwork for solutions to enhance, automate, and optimize customer, agent, and employee interactions and transactions.
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Solution Architect, Global Technology & Operations, Bank Of AmericaBank Of America Nov 2015 - Mar 2017Charlotte, Nc, Us• Provided architectural guidance as part of technology team in partnership with Lines of Business within the Global Corporate Service portfolio, Global Procurement, Legal, and Compliance. Advised on adherence to Enterprise Architecture Standards and Policies.• Performed analysis and review for solution definition as part of the Control Function Technology, Centralized Intake process. Coordinated resource and budget estimations across shared service entities including architecture, vendors, infrastructure, development, and testing.• Contributed to project charters, translation of business requirements to functional and non-functional requirements, conceptual solution design, technical analysis, Proof of Concept/Technology, High/Low Level Designs, and Project-level Delivery Metrics.• Facilitated Permit to Build/Operate control functions: information security, data retention/disposition, performance, application hosting, control and recovery plans, data classification and event logging instrumentation, ADA and interface compliance, contingency and back-up, provisioning of lower environments, data quality, automation, data management via ETL and virtualization.• Promoted strategic integration of technologies, collaborated with Lines of Business, conducted technical presentations and reviews.• Supported technical project managers and business solution delivery managers, provided coverage on stakeholder calls, representation of project status and identification/escalation of risk items, tracking of release activities from an architecture perspective.• Resolved application audit items both strategically and tactically, migrated from declining platforms, and decommissioned infrastructure. -
Sr. Application Systems Engineer, Enterprise Risk Mgmt Technology, Wells FargoWells Fargo Jun 2015 - Nov 2015San Francisco, California, Us• Supported production and UAT daily batches for trade compliance, analyzed and monitored data source feeds from vendors, AutoSys job flow, logging, and performance. Conducted system metrics analysis using SQL in support of service and operation level agreements.• Created and maintained shell and Perl scripts, command files, and Java utilities to automate and integrate business processes and system data flows. Submitted AutoSys jobs and integration code with unit tests to engineering group for release into production. • Served as liaison between business and development teams for application Access Certification Tool (ACT) nightly feed. Conducted daily scrum sessions for compliance model conversion, on-boarding to QA, and release to production.• Led root cause analysis of production server and database issues, engaged infrastructure teams, coordinated batch runs with leads.• Developed and enhanced production monitoring and logging dashboard application in C# and SQL using Oracle / SAP data sources. -
Sr. Programs Analyst, Credit Risk TechnologyBank Of America Merrill Lynch Nov 2014 - May 2015Charlotte, Nc, Us• Authored and managed technical specifications and functional design documentation for the Bank’s Counterparty Risk, Credit Value Adjustment, and QA/UAT systems. Examined mapping of upstream and downstream data feeds with corresponding SQL procedures.• Responded to and managed audit and regulator requests from the Federal Reserve Bank, as well as drove gap analysis and closure requests from the Bank’s business front and middle offices.• Facilitated knowledge transfer and collaboration sessions with project stakeholders which included project managers, business analysts, and technical leads and developers to supplement SDLC artifacts and implementation-level analysis. Tools used for analysis were Eclipse, Toad, iXp for AutoSys, Visio Pro with data modeler capability.• Developed proof-of-concept requirements reporting tool to query JIRA data source for senior management of Credit Risk Technology. -
Star@Bank Of America Team Lead, Credit Risk Technology, Bank Of AmericaBank Of America May 2013 - Nov 2014Charlotte, Nc, Us• Worked with management at Bank of America and Diversant to define pilot program milestones, metrics, structure, and content.• Managed program participants in hands-on mentoring and training activities across all phases of the SDLC lifecycle with emphasis on Data Analysis, Environment Management, and Release Management roles within the Credit Risk Technology, Quality Assurance and Development groups. Reinforced team skills in database/SQL, UNIX, shell scripting, and productivity tools.• Conducted weekly team and 1:1 meetings, managed all aspects of on-site contractors, including task prioritization, performance and capability reviews, post implementation reviews sessions, metrics and status reporting to executive-level management.
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Production Technology Consultant, SheetzSheetz Feb 2013 - Mar 2013Altoona, Pa, Us• Installed and configured production server cluster for Java enterprise commerce applications, load balancing, SQL Server database connection pooling on Red Hat Enterprise Linux platform.• Integrated access and security logging using log4j component and syslog server, surveyed Java code base with Eclipse Juno.• Established performance tuning and monitoring on production environment using JMeter and JMX, recommended optimizations. -
Business & Platform DeveloperInterlingo May 2009 - Feb 2013• Collaborated with subject matter experts and customer focus groups to develop client-focused, high-impact educational products for delivery via video conference and online learning platforms.• Directed staff, instructors, and presenters to enhance delivery process and learning experience for major university and K-12 clients. Refined methodology to break down impediments in interaction due to language barrier and technology constraints.• Led cost, design, and performance analysis of infrastructure for programming delivery in international environment. His domain also included marketing strategy, email/web design, account management, CMS, LMS, and H.323 HD systems configuration.• Engineered studio video content production with chroma keying, audio/video capture, and live HD recording and streaming.• Presented at TechEd and ISTE 2012 conferences, and won “2011 Honorable Mention” and “2012 Pinnacle Award” from Center for Interactive Learning and Collaboration. Recognized as the premier video conference programming provider in Latin America.
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Sr It Architect / Specialist, Enterprise Application Integration, Financial SectorIbm Global Services Jan 2005 - Apr 2009Armonk, New York, Ny, UsFireman’s Fund, Business Consultant• Analyzed business requirements and translated into technical specifications for national insurance application.• Acted as group go-to person for working environment configuration training and troubleshooting.WellPoint, Information Architect• Supported pre-sales discovery phase meetings with solution proposals and project architecture.Citibank, Information Architect• Worked with client to architect business rule requirements and received special Project Partner recognition.• Prototyped system architecture and led development of test platform for next generation check processing technology.IBM, Business Enablement Group, Financial Data Analyst/Architect• Generated regular corporate planning reports using a customized Java toolset to mine financial data from spreadsheets, cleanse data, and present strategic information in summary dashboards for geo, industry, and sector decision-makers and executives.• Authored macros and scripts for automated aggregation of data templates and source files for BI analysis and presentation.Circuit City, Architect/Developer• Contributed to online superstore and POS solution using SOA and web services architectures on WebSphere platform.Bell South, Architect/Developer• Architected and led development of the billing module for a system to manage advanced network service offerings.• Worked with other development teams to establish the API between the billing sub-system and portal front-end.• Served as the associate team lead for portal development, collecting status and facilitating team communication. Performed daily builds of development and test environments. Served as the technical liaison between the IBM portal team and BEA. -
Technology Consultant, Department Of DefenseUs Navy Oct 2003 - Jan 2005Washington, Dc, UsUS Navy, Architect/Developer• Worked as a Technology Consultant on J2EE and web-enablement engagements for the US Department of Defense.• Collaborated with a team to develop an inventory management system, designed business and persistence tiers that enhanced the flexibility and reuse of server framework code resulting in substantially reduced development time and maintenance costs. -
Technology ArchitectUrban Genesis Institute May 2002 - Oct 2003• Directed the design and development of software and Internet solutions for sustainable buildings and communities.• Drove product proposals, functional and technical specifications, and led development team in design, implementation and delivery of solutions. Projects included developing a prototype knowledge management system in partnership with a leading research university, modeling a community collaboration tool, and authoring of technical content for client funding proposals.
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Senior Technology ArchitectIntermedia Sep 2000 - May 2002• Led project architecture and design initiatives using Agile-type methodology. Projects included a hospital scheduling application, ticket auction site for a ticket brokering company, and a document management system for a leading pharmaceutical company.• Led international project teams though all phases of development, interviewed candidate employees, and mentored employees.• Represented company at conferences and conducted in-house technology training sessions on a regular basis to enhance the understanding of technologies in all areas of company.
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It SpecialistIbm Jul 1998 - Sep 2000Armonk, New York, Ny, UsCigna, Developer• Coded application initialization components and business tier using stateless session EJBs for a group insurance application.• Mentored and trained client staff in Java and IBM development tools, quality controlled junior level developer components.Tower Perrin, Developer• Developed a retirement benefits data cleansing/migration application in Java for a top actuarial firm.United Way, Architect/Developer• Led development of a web site to match community needs with donations. Received special IBM Recognition award.
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Systems EngineerLockheed Martin Jul 1996 - Jul 1998Bethesda, Md, Us• Developed web applications for government and internal clients and selected to represent group in “Java Core Team”.• Contributed to all phases of the project in a waterfall collaborative environment and consulted with customers and program initiatives to formulate project requirements, system design, implementation, and test procedures.• Analyzed and recommended solutions for the migration of legacy systems to web-based applications. -
Research And Development InternSiemens Feb 1995 - May 1995Munich, De• Worked in a team-oriented environment on a cooperative European research software operating systems project.• Developed test software, made contributions to project proposals and white papers, and selected as language specialist for international technical exchange meetings and conferences.
Matthew Pearce Skills
Foreign Languages
Spanish
E Learning
Writing
Access
Social Media
Distance Learning
Blended Learning Solutions
Synchronous
Web Based Training
Blended Learning
Business Analysis
Teaching
Java
Leadership
Team Building
Training
Networking
Consulting
Business Intelligence
Business Process
Research
Management
Java Enterprise Edition
Enterprise Architecture
Matthew Pearce Education Details
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Penn State UniversitySoftware Design And Engineering -
University Of PennsylvaniaSystems Engineering; Networks And Telecommunications
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University Of PennsylvaniaGerman Studies; European Business
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Ludwig-Maximilians-Universität MünchenInternational Business
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Universidad De ManizalesInternational Marketing; International Online Education
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Immersion Language CollegeSpanish
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North Star High School
Frequently Asked Questions about Matthew Pearce
What company does Matthew Pearce work for?
Matthew Pearce works for Allstate
What is Matthew Pearce's role at the current company?
Matthew Pearce's current role is Technology Architect & Engineer | AI Chatbot Dev | Solutions Analyst.
What is Matthew Pearce's email address?
Matthew Pearce's email address is ma****@****ish.com
What is Matthew Pearce's direct phone number?
Matthew Pearce's direct phone number is +173222*****
What schools did Matthew Pearce attend?
Matthew Pearce attended Penn State University, University Of Pennsylvania, University Of Pennsylvania, Ludwig-Maximilians-Universität München, Universidad De Manizales, Immersion Language College, North Star High School.
What are some of Matthew Pearce's interests?
Matthew Pearce has interest in Economic Empowerment, Technology, Learning New Cultures And Languages, Education, Poverty Alleviation, Pets, Animal Welfare, Travel.
What skills is Matthew Pearce known for?
Matthew Pearce has skills like Foreign Languages, Spanish, E Learning, Writing, Access, Social Media, Distance Learning, Blended Learning Solutions, Synchronous, Web Based Training, Blended Learning, Business Analysis.
Who are Matthew Pearce's colleagues?
Matthew Pearce's colleagues are John D'aleo, Rambali Sharma, Jeni Tseitlina, Asha Karthik, Patty Haddock, Charles Wright Jr., Kathryn Fox.
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