Michael A. Cremona Email & Phone Number

Malta

Responsible for all recurrent revenue portfolio across the group; software & hardware maintenance renewals, software subscriptions, Microsoft CSP, incident billing with turnover of over €13mIncreased retention from 80% to 96%Contract negotiation / review / approvalDesigning, establishing & maintaining Customer Contract TemplatesService Desk Management System design, implementation & ownershipStaff mentoring & guidanceCollaboration with HR function on staff recruitment &… Show more Responsible for all recurrent revenue portfolio across the group; software & hardware maintenance renewals, software subscriptions, Microsoft CSP, incident billing with turnover of over €13mIncreased retention from 80% to 96%Contract negotiation / review / approvalDesigning, establishing & maintaining Customer Contract TemplatesService Desk Management System design, implementation & ownershipStaff mentoring & guidanceCollaboration with HR function on staff recruitment & trainingCustomer FocussedPRINCE2 CertifiedITIL CertifiedExcellent written & verbal communications in English & Maltese, fluent in Italian Show less

Responsible for all recurrent revenue portfolio; software & hardware maintenance renewals, software subscriptions, Microsoft CSP, incident billingContract negotiation / review / approvalDesigning, establishing & maintaining Service Level Agreement / Support & Maintenance / Managed Services Contract TemplatesService Desk Management System design, implementation & ownershipResponsible For Managed Services TeamData Centre ManagementStaff mentoring &… Show more Responsible for all recurrent revenue portfolio; software & hardware maintenance renewals, software subscriptions, Microsoft CSP, incident billingContract negotiation / review / approvalDesigning, establishing & maintaining Service Level Agreement / Support & Maintenance / Managed Services Contract TemplatesService Desk Management System design, implementation & ownershipResponsible For Managed Services TeamData Centre ManagementStaff mentoring & guidanceCollaboration with HR function on staff recruitment & trainingCustomer FocussedPRINCE2 CertifiedITIL CertifiedExcellent written & verbal communications in English & Maltese, fluent in Italian Show less

Malta

Responsible for support including business to business & business to end user support delivered by a team of over 40 professionals across the various disciplines forming part of the Computime Group, as well as direct management of the Managed Services team & ownership of the customer data centre.My duties, skills & responsibilities include:Design, consolidation & implementation of the necessary processes & systems to achieve the same high quality standards for support throughout… Show more Responsible for support including business to business & business to end user support delivered by a team of over 40 professionals across the various disciplines forming part of the Computime Group, as well as direct management of the Managed Services team & ownership of the customer data centre.My duties, skills & responsibilities include:Design, consolidation & implementation of the necessary processes & systems to achieve the same high quality standards for support throughout groupDesigning, establishing & maintaining Service Level Agreement / Support & Maintenance / Managed Services Contract TemplatesReview & approve Customer Maintenance & Support AgreementsMeasure success of service delivery; establish, track, report & act upon KPI’s / MetricsMeasure customer satisfaction (consistent 97%) & act upon outcomeResponsible for all recurrent revenue; maintenance renewals, software subscriptions, incident billingManage support relationship with principals & sub-contractorsCustomer service reviewsPoint of escalation with Customers, Account Managers & Team Leaders on Quality Of Service issuesService Desk Management System design, implementation & ownershipData Centre ManagementStaff mentoring & guidanceCollaboration with HR function on staff recruitment & trainingResponsible for PCI ComplianceResponsible for MGA compliance for gaming co-location customersCustomer FocussedPRINCE2 CertifiedITIL CertifiedExcellent written & verbal communications in English & Maltese, fluent in ItalianComputime Group provides companies with IT security, network & storage infrastructure, managed hybrid cloud solutions, infrastructure as a service, strategic outsourcing, private & public cloud services, hosted exchange, data centre services, business continuity & recovery, maintenance services, standard & customised business software and integration solutions. Sectors including Energy, Transportation, Banking & Finance, Hospitality, Professional Services and Gaming. Show less

Responsible for Support & Training across all of Computime's portfolio of products and services. Computime delivers optimal solutions in the fields of IP communications, e-security, network infrastructure, finance and business applications, document management, strategic asset maintenance and software development.

Leading a team of Implementation Consultants delivering & supporting projects with Infor Sunsystems, Microsoft Dynamics NAV & IBM Maximo in Malta & North Africa, principally in the Finance, Oil & Gas and Hospitality sectors.

Software Development

Education record