Michael Criste Email & Phone Number

Miami, Florida, United States

Manage and maintain relationships with clients through effective communication and quick response leading to consistent high marks in customer satisfaction and retention

● Manage team of 10+ technicians supporting 1400+ users● Assisting in escalations and managing prioritization of technicians’ tasks and ticket assignments● Develop and maintain policies and procedures affecting both IT and general user population● Work jointly with department leadership to produce and maintain effective communication and management measures● Assist in planning and execution of company-wide hardware migration as well as co-manage user email migration, coordinating with users and IT personnel to provide efficient service with minimal downtime

● Provided support via phone and remote assistance with end-users utilizing customer service techniques and strong communication skills● Create and maintain software and hardware documentation with step-by-step instructions on implementation and troubleshooting● Utilize strong time-management to prioritize and track open service requests in conjunction with developing project scope

Miami, Florida

● Provided excellent customer service, consistently exceeding team goals● Prioritized tasks and tickets in a fast-paced environment, providing technical support for both customer and user issues related to software, and hardware● Performed preventative maintenance by installing, configuring, testing, and maintaining hardware and software, as well as all networked peripheral devices

Bellevue, Washington

● Managed and maintained timely communication with customers, sales prospects, sales and development teams, and service contracts while coordinating weekly company-wide calls, vendor conferences and staff gatherings

Redmond, Washington

• Managed hardware inventory and allocation according to team requisitions and coordinated shipping logistics to provide hardware to teams on and off campus• Demonstrated and provided technical solutions and troubleshooting for multiple devices across various generations

Seattle, Washington

• Established customer relationships as the manager of membership sales• Provided excellent customer service by managing and coordinating in-house social events and entertainment, as well as processing and planning all customer events

Redmond, Washington

• Coordinated with various business partners on and off Microsoft campus to facilitate key testing locations • Organized and conducted pre-release operational testing for various MS programs and platforms while compiling and evaluating research data to provide improvements to testing procedures