Michael Criste Email & Phone Number

Miami, Florida, United States

Manage and maintain relationships with clients through effective communication and quick response leading to consistent high marks in customer satisfaction and retention

• Manage team of 10+ technicians supporting 1400+ users
• Assisting in escalations and managing prioritization of technicians’ tasks and ticket assignments
• Develop and maintain policies and procedures affecting both IT and general user population
• Work jointly with department leadership to produce and maintain effective communication and management measures
• Assist in planning and execution of company-wide hardware migration as well as co-manage user email migration, coordinating with users and IT personnel to provide efficient service with minimal downtime

• Provided support via phone and remote assistance with end-users utilizing customer service techniques and strong communication skills
• Create and maintain software and hardware documentation with step-by-step instructions on implementation and troubleshooting
• Utilize strong time-management to prioritize and track open service requests in conjunction with developing project scope

Miami, Florida

• Provided excellent customer service, consistently exceeding team goals
• Prioritized tasks and tickets in a fast-paced environment, providing technical support for both customer and user issues related to software, and hardware
• Performed preventative maintenance by installing, configuring, testing, and maintaining hardware and software, as well as all networked peripheral devices

Bellevue, Washington

• Managed and maintained timely communication with customers, sales prospects, sales and development teams, and service contracts while coordinating weekly company-wide calls, vendor conferences and staff gatherings

Redmond, Washington

• Managed hardware inventory and allocation according to team requisitions and coordinated shipping logistics to provide hardware to teams on and off campus
• Demonstrated and provided technical solutions and troubleshooting for multiple devices across various generations

Seattle, Washington

• Established customer relationships as the manager of membership sales
• Provided excellent customer service by managing and coordinating in-house social events and entertainment, as well as processing and planning all customer events

Redmond, Washington

• Coordinated with various business partners on and off Microsoft campus to facilitate key testing locations
• Organized and conducted pre-release operational testing for various MS programs and platforms while compiling and evaluating research data to provide improvements to testing procedures