Mike Smith Email & Phone Number

Norfolk, Virginia, United States

• Responsible for all operational aspects of 17 commercial locations and 3 distribution centers covering 6 states.• Developed and refined store processes, overseeing their evaluation and integration into operational procedures.• Conducted thorough reviews of financial statements, with a focus on enhancing individual store metrics and overall performance.• Negotiated contracts with national accounts and government entities, facilitating mutually beneficial agreements.

Norfolk, Virginia, United States

• Responsible for all operational aspects of 7 commercial locations and 1 distribution center.• Oversaw the recruitment and training of all personnel, including store managers, ensuring alignment with organizational objectives. • Provided guidance to staff in fostering a culture centered on value-added sales and customer service excellence.• Produced daily sales performance reports, offering guidance to locations in overcoming challenges and deficiencies to attain sales targets.

Chesapeake, Virginia, United States

• Accountable for comprehensive branch management, overseeing all operational facets of the location.• Led recruitment and training initiatives aimed at fostering staff success within a relationship-centric business framework.• Conducted thorough financial P&L reviews, driving metric enhancements and operational efficiencies.• Set and monitored individual and team sales targets, ensuring alignment with organizational objectives.

Virginia Beach, Virginia, United States

• Provided customers with knowledgeable advice and quality products to build rapport to ensure return business.• Interfaced with vendors concerning pricing, availability, damaged products, and special orders.• Acted as interim manager in the absence of the store manager, assumed all required duties.

Portsmouth, Virginia, United States

• Provided quick, friendly, and knowledgeable customer service to all customers.• Analyzed customer sales and feedback. Used those findings to forecast inventory levels and product offerings. • Initiated the development of sales and merchandising programs which were consistent with national standards and corporate guidelines.• Coached, guided, and encouraged my teams to uphold company standards and exceed sales goals.