• Supported a multi-shift operation in launch mode of a greenfield manufacturing plant.• Provided technical support (Manufacturing IT applications, infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.• Interfaced with corporate IT and business owners to prioritize improvement efforts.• Supported Plant Floor Systems / PDO teams in resolving incidents; Provided triage and business continuity plans, supported escalations, provided hands and feet to support teams and other global teams (i.e. DBA, Server Operations, Ops Control, Network Operations).• Focused on the integration / long term maintenance of applications and hardware.• Assisted site IT manager with managing assignments and workload.• Developed, maintained, and shared, accurate support documentation.• Supported local network equipment in a Cisco based environment.• Supported local servers across both physical and virtual environments in a Windows and Linux based ecosystem.• Supported FoT deployments and expansion efforts utilizing IIoT, iOS, software-defined network, mobile, and Android based equipment.

• Developed and enhanced back-end services (APIs) for Credit applications, primarily using Java/Spring Boot and Extreme programming practices.• Automated software deliveries using CI/CD tools.• Collaborated and innovated across internal product teams and with an external vendor.• Gained experience in Agile and PDO development methodology in a modern, Cloud Native setting.• Run & Protect the Business: Participated in supporting daily business operations.

• Engaged in the Factory of Tomorrow (FoT) technologies and processes supporting production acceleration of the 2022 F-150 Lightning BEV at the REVC.• Implemented IT components of Ford Production System and worked to define and deploy Industrial Internet of Things (IIOT) program pilot testing and integration.• Contributed to long-term strategic planning as legacy manufacturing sites prepared to transition to FoT future requirements.• Infrastructure (network & server) upgrades to ensure sites adhere to support standards.• Performed application patches, upgrades, and development to ensure applications met manufacturing requirements.• Interfaced between business partners (Plant Manager to hourly workforce) and other IT partners.• Run & Protect day-to-day manufacturing operations.

• Defined the strategies, plans, and communications that enabled the delivery of IT services and solutions.• Built strong relationships with executives, senior leadership and business partners.• Defined, implemented, and executed processes, methods, and tools to support the business of IT.• Developed, implemented, and reported performance and process metrics to enable IT decision making.• Supported Ford Credit IT portfolio planning efforts in collaboration with product teams to ensure alignment across the business and IT organization.• Supported the planning and execution of key OCM forums and reporting deliverables for the Ford Credit IT Executive Vice President and Key Stakeholders.• Drove efforts to keep abreast of external products, industry benchmarking, and other competitive information.

• Responsible for assisting with support of Dearborn Engine Plant functions• Worked on various IT related activities to ensure plant was running and production was operating• Responsible for maintaining and reorganizing server room within the plant to streamline network diagnostics