Michael C. Walker Email & Phone Number

Saint Paul, Mn, Us

Crossfuze helps organizations create a competitive advantage through innovative workflow design and technology that enhances effectiveness and resilience in a rapidly changing landscape of work.Service Desk Analyst-Take initial telephone inquiries and troubleshoot hardware, software, or network problems-Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy-Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirementsSubject Matter Expert(SME)-Main contact on the Service Desk for information surrounding a specific client-Maintenance of knowledge, training, templates, and company notes for the client-Provides the Service Desk with Client News Updates such as planned maintenance and system changes-Coordinates with Service Manager and client representatives to accomplish tasks and duties assigned by the client-Reviews IT tickets to assist CARE team and improve First Level Resolve

Houghton, Michigan

Michigan Technological University is a public research university in Houghton, Michigan. Its main campus sits on 925 acres on a bluff overlooking Portage Lake.Huskies Pep Band Treasurer - (08/2018 – 04/2021)The Huskies Pep Band Treasurer was one of five executive board member positions responsible for leading, maintaining, and organizing the Huskies Pep Band, its events, and relationships with other on/off campus organizations. The Treasurer was responsible for all finances, budget creation, equipment management/maintenance, and fundraising. This role was additionally responsible for overseeing Band Managers.During my time as the Treasurer, I:-Assisted in the creation of the Rookie Relations/Social Activities Coordinator and Social Media Representative positions.-Reorganizing the structure of the Huskies Pep Band staff in relation to staff oversight and reporting-The creation of the Swag and Store Specialists positions, who were to take responsibility for merchandise of the Huskies Pep Band.-Improved the process of bookkeeping to ensure financial records were secure and passed down to new executive members-Made equipment purchases and maintenance -Managed fundraising events including merchandising, which including increasing the amount of event the Huskies Pep Band sold merchandise at.Broomball Referee Manager - (2021-2022 broomball season)Broomball Referee - (2018-2019 and 2019-2020 broomball seasons)Michigan Technological University Broomball is a unique style of broomball played on campus during January, February, and March. The Broomball Referee Manager was responsible for training all referees, scheduling referee/referee supervisors, updating the MTU Broomball Rulebook, attending judicial meetings, and served as an executive member for the MTU Broomball board.

Lake Zurich, Il

YMCA is a nonprofit organization offering licensed childcare, early childhood and after school programs, day camps, youth programs, and other activities to give children a safe and nurturing place to learn, grow and thrive. There are 2,700 United States YMCA locations with 19,000 full time staff and over 10,000 volunteers. Unit Leader for summer day camp teens - (06/2018 - 08/2018)Reported to the director of summer camp leading the direction, supervision, and organization of thirty (30) campers. Effectively applied the YMCA’s youth development principles including clear and consistent communication, relationship development, respect for diversity, involvement, and youth empowerment. Youth Enrichment Counselor for before and after school care - (06/2015 – 08/2018)Leader in Training - assistant leader for grade school children - (06/2013 – 06/2015)

Bachelor'S Of Science, Computer Science

Activities and Societies: Huskies Pep Band; Pep Band Treasurer; Superior Wind Symphony; Broomball Referee Manager

Education record

Activities and Societies: Lake Zurich HS marching, symphonic, wind ensemble & Pep band; Drumline squad leader 2015-2017; IMEA invitational.

2013 Summer Courses (Non-Credit)

3-dimensional video game design; Engineering through robotics; Advanced robotics building; Game generator