Md Alamgir Email & Phone Number

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

• Deliver exceptional customer service by providing prompt, courteous, and efficient communication.• Resolve client inquiries and complaints with empathy, ensuring customer satisfaction while adhering to company policies and standards.• Manage multiple customer interactions and tasks simultaneously using various software platforms, maintaining attention to detail and time management skills.• Maintain a positive, professional attitude to contribute to a productive work environment while demonstrating autonomy and adaptability.

Bangladesh

• Conducted regular vulnerability assessments and penetration tests, reducing the likelihood of breaches by 25% and ensuring proactive threat mitigation.• Managed and supported SIEM solutions (AlienVault, Splunk, FortiSIEM, and Elastic/Kibana), optimizing data feeds and application operations for enhanced security monitoring and threat detection.• Assisted cybersecurity analysts with SIEM platform operations and analytics, developing advanced capabilities for threat detection and response.• Implemented data archiving, backup, and purging processes in compliance with organizational policies, ensuring data integrity and regulatory compliance.• Authored detailed technical reports on security assessments, providing clients and stakeholders with actionable remediation steps.• Collaborated with SOC teams to monitor security incidents, document threat findings, and perform post-incident analysis, continuously improving the security posture.• Managed change management tickets for SOC-related activities, ensuring seamless coordination with SOC Monitoring and third-party support teams.• Developed, maintained, and enforced security policies, procedures, and standards to meet regulatory requirements and protect sensitive data.• Coordinated with Cybersecurity Incident Response and Threat Intelligence Teams to enhance SIEM content, implementing iterative improvements across UAT and production environments.• Staged and deployed upgrades, content changes, and infrastructure improvements, improving resource utilization, data flow, and operational metrics.• Provided technical oversight for SIEM services, standardizing practices and validating the effectiveness of content and alerting to ensure production system health.• Managed IT infrastructure including Active Directory (Server 2012 R2), Exchange 2016, SCCM, DPM, Witness, and KMS for efficient system operations.

Bangladesh

• Monitored and reported on LAN/WAN efficiency; • Troubleshooted and resolved network issues.• Installed and maintained computer hardware, networking software, and applications.• Ensured optimal network performance and stability; • Supervised and trained IT staff.• Enhanced company efficiency and reduced downtime.

Bangladesh

• Configured and maintained network infrastructure using Cisco switches, routers, and IP phones.• Installed and troubleshot Linux systems and network equipment.• Monitored LANs and WANs for performance issues.• Provided support to branch end-users, improving customer satisfaction.• Maintained IT asset inventory and compliance with Central Bank’s IT guidelines.• Installed, Maintained and Troubleshoot Computer Hardware issues.

Boot Camp, Cyber Security

Bootcamp, Cyber Security Specialist Training(Ctf)

- Forensics: EnCase, FTK, Autopsy, HxD, Volatility - Data Acquisition: FTK Imager, Forensic Write-blockers - Cryptography: CyberChef.

Bachelor Of Engineering, Computer Science And Engineering

Master'S Degree, Business Administration, Management And Operations

Assessed by ICAS as equal to Canadian Master’s degree in Business Administration