Md Alamgir Email & Phone Number

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

• Deliver exceptional customer service by providing prompt, courteous, and efficient communication.
• Resolve client inquiries and complaints with empathy, ensuring customer satisfaction while adhering to company policies and standards.
• Manage multiple customer interactions and tasks simultaneously using various software platforms, maintaining attention to detail and time management skills.
• Maintain a positive, professional attitude to contribute to a productive work environment while demonstrating autonomy and adaptability.

Bangladesh

• Conducted regular vulnerability assessments and penetration tests, reducing the likelihood of breaches by 25% and ensuring proactive threat mitigation.
• Managed and supported SIEM solutions (AlienVault, Splunk, FortiSIEM, and Elastic/Kibana), optimizing data feeds and application operations for enhanced security monitoring and threat detection.
• Assisted cybersecurity analysts with SIEM platform operations and analytics, developing advanced capabilities for threat detection and response.
• Implemented data archiving, backup, and purging processes in compliance with organizational policies, ensuring data integrity and regulatory compliance.
• Authored detailed technical reports on security assessments, providing clients and stakeholders with actionable remediation steps.
• Collaborated with SOC teams to monitor security incidents, document threat findings, and perform post-incident analysis, continuously improving the security posture.

Bangladesh

• Monitored and reported on LAN/WAN efficiency;
• Troubleshooted and resolved network issues.
• Installed and maintained computer hardware, networking software, and applications.
• Ensured optimal network performance and stability;
• Supervised and trained IT staff.
• Enhanced company efficiency and reduced downtime.

Bangladesh

• Configured and maintained network infrastructure using Cisco switches, routers, and IP phones.
• Installed and troubleshot Linux systems and network equipment.
• Monitored LANs and WANs for performance issues.
• Provided support to branch end-users, improving customer satisfaction.
• Maintained IT asset inventory and compliance with Central Bank’s IT guidelines.
• Installed, Maintained and Troubleshoot Computer Hardware issues.

Boot Camp, Cyber Security

Bootcamp, Cyber Security Specialist Training(Ctf)

- Forensics: EnCase, FTK, Autopsy, HxD, Volatility - Data Acquisition: FTK Imager, Forensic Write-blockers - Cryptography: CyberChef.

Bachelor Of Engineering, Computer Science And Engineering

Master'S Degree, Business Administration, Management And Operations

Assessed by ICAS as equal to Canadian Master’s degree in Business Administration