Md Anisuzzaman Khan Email & Phone Number

Dhaka, Bangladesh

Job Responsibilities:∎ Manage large amounts of inbound and outbound calls & e-mail in a timely manner Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives∎ Seize opportunities to upsell products when they arise∎ Build sustainable relationships and engage customers by taking the extra mile∎ Meet personal/team qualitative and quantitative targets∎ Report Reservation Manager time to time with update and details∎ Active in a positive customer support role∎ Track record of over-achieving quota∎ Familiarity with call handing & e-mail responses and practices∎ Customer focus and adaptability to different personality types∎ Multi-task, sets priorities arid manage time effectively

Dhaka, Bangladesh

Bangladesh

Dhaka, Bangladesh

• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. • Establish a high standard for productivity, quality, customer service as well as define user guidelines. • Develop company systems for customer interaction and voice response and control the implementation process. • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures. • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations. • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses. • Summarize, collect and analyze call center trends and data for regular performance reports. • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

Bangladesh

• Plan and execute all digital marketing, marketing database, email, social media and display advertising campaigns • Design, build and maintain our social media presence • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) • Identify trends and insights, and optimize spend and performance based on the insights • Plan, execute, and measure experiments and conversion tests • Collaborate with internal teams to create landing pages and optimize user experience • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points • Collaborate with agencies and other vendor partners.

Dhaka, Bangladesh

• Responsible for managing both sales and technical support team of MasterPOS™ products and report to managing director.• Review current practices and resolve day-to-day operational issues within business. Hands on approach resolving escalated after sales technical issues.• Effective and efficient planning and scheduling of personnel and resources to maximize productivity.• Accountable for meeting sales and customer satisfaction goal as well as playing key role in meeting companywide profitability.• Contribute to work environment that fosters pride in being a part of winning team and promotes personal growth by leadership ethos.

Canada

• Responsible for new and after sales and services of IOC & IVR security products for Snap Security Corporation for both Canada & USA.• Manage sales campaign team for product launch in US market with a target reach of 12,000 business customer.• Accountable for meeting monthly sales goal and investigate issues hindering sales target.• Responsible for resource planning and making hiring decision.

Dhaka, Bangladesh

• Primarily responsible on sales generation for Merchant Advance Capital, Canada specifically for small and medium businesses across USA and Canada.• Build relationship with potential clients and collect discrete sales data for requirement analysis on cash injection, future debit and credit card sales.

Dhaka, Bangladesh

• Responsible for sales generation on broadband and 3G package in UK market• Accountable for training new associates.

Dhaka, Bangladesh

• Responsible for sales generation on broadband and 3G package in UK market

Bachelor Of Business Administration (B.B.A.), Marketing

Higher Secondary Certificate, Business Administration And Management, General

Secondary School Certificate, Science