-Managing a portfolio of claims from lodgement to finalisation-Consulting with assessors, investigators, and solicitors to evaluate and process claims-Maintain and build on our strong stakeholder relationships-Processing and updating file notes accurately-Processing claim payments accurately and in accordance with company guidelines

-Delivering exceptional customer service for all customers and suppliers-Resolving claims in the most cost effective and time efficient manner-Managing up to 60 inbound / outbound calls per day-Completing numerous email based claims-Contributing to individual and team based KPI's-Coordinating administrative duties in between calls and emails-Resolving customer complaints and/or objections-Ensuring compliance to all regulatory requirements

In this role, I will serve as the face and voice of our company, build brand recognition, and successfully promote our products and services. I will communicate and engage with customers, both online and offline, in meaningful ways to increase our company's brand awareness and add generate new sales opportunities.

Teacher's Assistant/Exam Moderator for Economics, Business Studies, and Commerce.

Fund Raising Event on Universal Children's Day.