Md Ehtesham Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Troubleshoot application problems, identify root causes, and implement timely solutions.• Provide technical support for application, hardware and network to ensure smooth operation and user satisfaction.• Conduct regular system analysis to proactively identify potential problems and implement preventive measures.• Perform system upgrades, patches, and updates to ensure software compatibility and security.• Develop and maintain documentation for troubleshooting procedures and support best practices.• Interface with clients to understand their requirements and provide customized solutions.• Responded to user queries and issues, providing timely resolution and excellent customer service.• Conducted training sessions for end-users to enhance their understanding of the software.• Assist in the testing and implementation of new software applications and system integrations.• Train end-users on software usage, best practices, and troubleshooting techniques.• Stay updated on industry trends, best practices, and emerging technologies related to application support.• Collaborate with development teams to identify and resolve software bugs, glitches, and performance issues.• Maintained Active Directory of the company domain.• Managed user accounts, device and group policies• Maintained and supported Google Admin Console for the company operation.• Work and maintain company's Intranet page by editing and adding the XML code, run SQL query to support the main portal of the business.• Installed network switches, Servers, Nutanix, and access point on the server room at the time of office refit.• Support all the onboarding, offboarding and tech trainings.Key Skills:- Technical Support- Handle XML- Troubleshooting- System Analysis- Issue Diagnosis- Solution Implementation- Cross-Functional Collaboration- Performance Improvement- Documentation- Active Directory- Google Admin console- Dark Trace

Airoli

Software- EarthscapePerform pre-processing of source inputs through refinement and merging to convert them in a usable format.· Analyze and interpret situations within source inputs and compare them with the existing database· Digitize mapping database using required platform/tools as per defined processes.· Perform quality checks on data input to test validity of data with the assistance of experienced Operators· Participate in team meetings and discussions and share best practices/lessons learnt and perform technical support to the employees.

Maharashtra, India

Worked for Wipro as a Application support EngineerJob Objective : To provide application support to the company by using myexpertise in advanced networking and security concepts, relational database andsoftware development life cycle.Software: HPSM, Genesys, Microsoft Excel , OID.Provide monitoring, support, investigate, fault administration for applicationfor Jio Employee.Communicated with the client to obtain an understanding of their environment,challenges, escalation processes and apply that information to support thesmooth transition to the new helpdesk application.Identified and escalated issues with the migration to ensure they wereaddressed and resolved.Researched, prepared detailed specifications, designed tests, debugged, andinstalled, and modified computer software in various platforms in a complexand integrated systems environment.Resolved problem in operation glitches, data feed timing issues.Contributed to continuous improvement and quality assurance tasks.

Navi Mumbai

Software- EarthscapePerform pre-processing of source inputs through refinement and merging to convert them in a usable format.· Analyze and interpret situations within source inputs and compare them with the existing database· Digitize mapping database using required platform/tools as per defined processes.· Perform quality checks on data input to test validity of data with the assistance of experienced Operators· Participate in team meetings and discussions and share best practices/lessons learnt.