Md Faisal Absar Email & Phone Number

Adelaide, South Australia, Australia

1. Investigate and resolve issues relating to applications and maintenance, documenting processes and providing advice and guidance to the team2. Analyse existing operating policies to determine the appropriate course of action to meet changing client needs, statutory requirements or technological demands and use innovation to improve processes3. Research.

Adelaide, South Australia, Australia

• Manage the day to day operations of all internal IT and infrastructure
• Maintain and update servers and networks
• Incident management and reporting
• User account management
• Technical training and onboarding of new employees
• Assist with technical solutions for site security

Adelaide, South Australia, Australia

• Build and install computer hardware, software, networks, printers, phones, and any other equipment related to desktop infrastructure, in accordance with IT department standards
• Monitor installed desktops, laptops, networks, telephone systems and peripherals with routine maintenance
• Identify, log, and resolve IT technical problems involving hardware, software applications or network systems
• Log calls, issues and resolution in Aegis and JIRA Helpdesk software.
• Ensure that work is carried out within agreed service levels and in accordance with IT department guidelines
• Providing technical support across the company (this may be in person or over the phone)

South Australia, Australia

• Provide 24x7 Level 1 IT support to all company owned stores and OTR App users over the phone or email.
• Perform remote configuration, maintenance and troubleshooting of windows-based POS Systems and all supporting equipment like Eftpos terminals, Postec Communications Controller, Car Wash Codax, Axent price controller etc
• Configure, test and provide support for all Honeywell PDE devices (windows & android), Lenovo android tablets and iPads deployed to stores.
• Determine the best solution based on the issue and details provided by store staff.
• Monitoring and troubleshoot networking issues at stores.
• Log calls, issues and resolution in Aegis and JIRA Helpdesk software.

Adelaide, Australia

• Provide exceptional customer service to ensure the smooth operation of OTR retail business.
• Process cash, credit/debit card, third party cards transactions along with POS opening and end of shift procedures.
• Complete general cleaning duties as set out in the company procedure manual.
• Ensure FIFO of stock by checking codes, rotating and removing out-of-date products.

Al Khor, Qatar

• Monitor access control system to ensure that only authorized employees, contractors have access privileges and valid identification cards.
• Maintain EMS Security Access Control System and associated database for all RasGas employees, visitors and contractors. Ensure that all system files are administered and archived properly.
• Perform audits of access control systems to ensure policy and procedures are being adhered to and that expired or invalid users are purged from the system.
• To operate, optimize and configure all RasGas security and access control systems including CCTV, Intrusion Detection systems and other security equipment.
• Coordinate all EMS technical matters with various departments of the company, and contractors within area of responsibility.
• Assesses the applicability of new technologies for Security Equipment.

Doha, Qatar

• Responsible for networking, design, installation and maintenance of the ACTAtek Biometric & Access Control Systems and ACTi CCTV Cameras.
• Professional installing, terminating, labeling and testing of various structured cabling systems (Cat 5e/6/6A/7, Fibre Optics, Voice and VoIP).
• Remote or Onsite maintenance of equipment and fault resolution.
• Apply TOAD application to maintain ORACLE or SQL Server databases for the Biometric / CCTV systems and provide up-to-date system reports for the clients.
• Resolve technically complex, mission critical, or politically sensitive customer issues, and maintaining ownership of the issue until it is resolved completely.
• Supporting users, clients and network administrators over the telephone and by email.

United States

• Responsible for the daily managing of staff and the assigning of duties.
• Managing and motivating staff to increase sales and ensure store efficiency.
• Analyzing store sales figures. Developing, researching and implementing marketing strategies.
• Maintaining awareness of market trends and monitoring local competitors.
• Managing up to 8 members of staff.
• Manage budgets set by Retail Area Managers.