Recovery Officer-In Charge
Chattogram, Chattogram, Bangladesh
1. Contacting customers who are past due on their payments to arrange for repayment plans and resolve outstanding debts.2. Negotiating payment terms and settlements with customers in accordance with company policies and procedures.3. Monitoring and tracking customer accounts to ensure timely payment of outstanding debts and adherence to agreed upon repayment plans.4. Conducting credit assessments and risk evaluations to determine the likelihood of recovering debts from customers.5. Investigating and resolving customer queries and disputes related to outstanding debts and repayment terms.6. Collaborating with internal departments, such as collections, legal, and customer service, to resolve escalated customer issues and ensure efficient debt recovery processes.7. Maintaining accurate records of customer interactions, payment agreements, and debt recovery activities in the company database or CRM system.8. Providing regular updates and reports on debt recovery progress to management and other stakeholders.9. Adhering to regulatory requirements and company policies related to debt collection practices and data protection.10. Continuously identifying opportunities to improve debt recovery processes and strategies to maximize collections and minimize bad debt writeoff.