Professional Summary:Over 24 years of expertise in the telecom and mobile financial services industries, with a focus on performance and results. My skill sets include growth hacking, campaign management, project and partner management, product, and delivery Manager, DFS platform development and integration, agent banking, customer service management, mobile payment, and ultimately process management.I handled 109 million trx (BDT 11.52 billion) successfully before leaving Robi without making a single mistake. The current RobiCash system performance is exceptional; we have guaranteed a 193% increase in TRx traffic and an 185% increase in bill collection amount year over year.I have expertise in the fastest integration (less than 24 hr) with the utility company and Mobile payment system. My key integrations are Agent Banking, Prepaid meter vending, REB, Last year I have successfully handled 12 million trx where the amount was BDT 11.4 billion without any single error. RobiCash system is performing outstanding where we have ensured 183% growth in TRx volume and 210% in Bill collection amount.Professional Training:40hr certification training course on “Exam preparation course on PMP (Project Management Professional)” has been completed; duration was March to April 2015.64hr certification training course on the “Lean Six Sigma Black Belt course” has been completed; duration was “July to Sep 2016.Recent Work History:General Manager, Growth Operations, Merchant Products, bKash LimitedJuly’21 to till continueAwarded: “RED Carpet certificate” from the project lead for RobiCash's Airtel migration. "Certificate of Appreciation" from EPMO in honor of a significant contribution to the 2014 Robi Strategic initiative. Recognized in 2012 as the Best CSR Training TrainerAccomplishment: Developed and implemented e-money generation system for tap. Within 30 days of the "tap" soft launch, commission restructuring has taken place. Following management approval, launch a fully functional call center for "tap" within 60 days.Success stories: 2016 -2021(Start with most recent) Trust Axiata Pay has introduced a new App which name was “tap” has launched in Play store & App Store. e-KYC implementation for customer acquisition. The fastest integration job ever accomplished in the telecom business was the completion of the REB integration in 30 hours. 50k RobiCash Apps have been downloaded in less than five months after the RobiCash Apps were successfully introduced to assure user-friendly operation.
Listed skills include Customer Relations, Market Planning, Marketing Communications, Event Management, and 23 others.