Md. Rashedul Islam Email & Phone Number

Dhaka, Bd

Responsibilities : On-boarding and training for new employees Development programs for existing employees Coaching and mentoring. TOT E-learning Leadership development Talent management Performance improvement Improve employee skills and knowledge Increase employee productivity Enhance employee engagement Reduce employee turnover Instructor-led training Coaching and mentoring Social learning

Pathao Hq Gulshan 2

Responsibilities:I Provide my team with strong leadership and guide them toward achieving departmental and organizational goals.provide regular feedback, and conduct performance evaluations to foster individual and team growth.Develop and implement effective quality assurance processes and methodologies to monitor customer interactions, ensuring adherence to established guidelines and standards.Review and evaluate recorded interactions (calls, chats, emails, etc.) between customers and customer service representatives to assess service quality, accuracy, and adherence to policies.Feedback and Coaching:Collaborate with Trainer to design and deliver targeted training programs that address skill gaps identified through quality evaluations.Performance Analysis:Analyze quality assessment data to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.Prepare and present regular reports to senior management detailing the team's performance, key metrics, and improvement initiatives.Process Improvement:Collaborate with cross-functional teams, including operations, training, and technology, to identify and implement process improvements that enhance customer experience and service quality

Gulshan, Dhaka, Bangladesh

Mirpur Dohs

Gulshan, Dhaka, Bangladesh

Investigated and attended the hearings of 15-20 consumer rights cases.Won all of the cases on behalf of the company.Found the experience to be great because I learned a lot about consumer law.Also, I helped the IR department by resolving customer issues

Gulshan Niketon Dhaka

Gulshan, Niketon

Organizing Secretary

Gulshan 1

Dhanmondi

Program Producer & RJ

Dhaka, Bangladesh

Monitoring non-formal school teachers, to ensure that they are meeting the educational standards set by the organization.Plan the syllabus and quality of education for non-formal schools.Plan different projects to improve the quality of education in non-formal schools.Provide training to teachers, student guardians, and facilitators in non-formal schools.Provide weekly and monthly reports to the project coordinator on the progress of the projects and the overall status of non-formal schools.

Mogbazar Dhaka

Managing Director

Kawranbazar, Dhaka

Dhaka Mogbazar

Dhaka, Bangladesh

The Bangladesh National Cadet Corps (BNCC) is a tri-services volunteer reserve defense force comprising the Army, Navy, and Air Force wing for school, college, and university students. It is the second line of defense headed by the Bangladesh Army. Students are trained by military staff and personnel all through the cadetship. BNCC remains high value on the public-military relationship in the society. BNCC cadets work together with the Army, Navy, and Air Force as well as Civil Defense authorities in national integrity and emergencies.

Bachelor Of Laws - Llb, International Law And Legal Studies

Msc, Microbiology, General

Bsc(Hons), Botany/Plant Biology

Activities and Societies: Class Captain & Research assistant

Hsc, Science

Ssc, Science

Education record