As an Operations Team Lead at TELUS International India, I lead a team of 20 customer service representatives to meet the client requirements and business metrics. I also use data analysis and reporting to identify areas of improvement and implement solutions to enhance customer experience and satisfaction.I have over four years of experience in the internet industry, working with leading companies such as Excitel Broadband and Vodafone head office. I have developed strong skills in customer service management, sales, communication, and IT service management. I am passionate about delivering quality service and creating value for customers and stakeholders.I am currently pursuing my MBA degree in Operations Management and Supervision at Amity University, where I am learning the latest concepts and tools to optimize business processes and operations. I aim to leverage my education and experience to advance my career and contribute to the growth and success of TELUS and its clients.