Md Sabbir Hossain Email & Phone Number

Gulshan, Dhaka, Bangladesh

•Maintain call center operations, ensuring high-quality customer service•Manage roster duties and distributed weekly tasks to optimize team efficiency.•Facilitate communication between the operations department and other associated departments.•Maintain fixed assets and nurtured positive relationships with vendors for cost-effective solutions.•Conduct regular performance reviews and provided constructive feedback to team members.•Develop and implemented operational policies and procedures to enhance workflow.•Collaborate with IT teams to integrate technology solutions, improving overall system functionality.•Conduct regular data analysis to identify trends and areas for operational improvement.Skills: Vendor Relationship • Salesforce Administration • Executive Leadership • Profitability Assessments • Consumer Segmentation • Logistics Management • Retail Operations • Organization Skills • KPI Reporting • Logistics Management • Client Relationship Management • People Management • Team Leadership

Gulshan, Dhaka, Bangladesh

• Maintain credible, professional relationships with clients, internal business lines, and external vendors.• Raise and track issues, remove barriers, resolve conflicts of medium complexity involving stakeholders, and escalate to an appropriate level when required.• Coordinate and maintain payment tasks and ensure a smooth payment process.• Assign tasks to team members in a prioritized manner and conduct training to maximize their potential.• Mentor team members and provide on-the-job training to equip them with knowledge of developing trends.• Coordinate transactional operations and monitor ongoing business processes in the organization.• Manage the day-to-day activities of the team.

Dhaka, Bangladesh

Achievements:• Successfully managed and streamlined the company`s day-to-day operations, resulting in a 20% increase in productivity and efficiency.• Implemented new processes and procedures that improved the delivery of goods to customers, resulting in a 90% reduction in customer complaints.• Developed and maintained positive relationships with suppliers and vendors, resulting in cost savings and improved product availability.• Trained and mentored junior staff members, contributing to their professional growth and the team`s overall development.Duties & Responsibilities:• Oversaw and coordinated company operations, including logistics, procurement, and customer service.• Ensured that all processes and procedures complied with industry regulations and standards.• Developed and implement new strategies to improve operations and increase efficiency.• Managed the company`s inventory and ensured that stock levels were maintained at optimal levels.

Ejogajog-Gim Digitaltruck

Achievements:• Acquired and onboarded 50 new customers, contributing to a 15% increase in revenue.• Secured partnerships with 10 new trucking companies, improving the company`s logistics capabilities.• Conducted market research and provided valuable insights that influenced the company`s product development and marketing strategies.• Successfully converted 75% of leads into paying customers through effective sales techniques and relationship building.• Developed and maintained a robust network of contacts in the industry, which provided valuable market intelligence and business opportunities.

Dhaka, Bangladesh

Dhaka

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Accounting