Md Sajib, Eit Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Engaging with customers to discern their requirements and offer tailored solutions, ensuring their needs are met effectively.• Showcasing a thorough understanding of telecommunications products, services, and promotions to educate customers, aiding them in making informed purchasing decisions.• Addressing customer inquiries, concerns, and complaints promptly and courteously, striving for satisfactory outcomes and nurturing positive customer relationships.• Actively promoting telecommunications products and services to drive sales, employing upselling and cross-selling techniques as appropriate.• Providing assistance with product demonstrations, installations, and troubleshooting, ensuring a seamless customer experience at all touchpoints.• Building rapport with customers to foster loyalty and repeat business, maintaining ongoing communication and follow-up to ensure continued satisfaction.• Collaborating with colleagues across departments such as technical support, retail support, billing, and marketing to deliver a unified customer experience and achieve sales targets collectively.• Staying abreast of industry trends, new product launches, and technological advancements in the telecommunications sector to enhance product knowledge and sales efficacy.• Utilizing advanced analytical tools and methodologies to interpret and analyze customer data sets, extracting meaningful insights to support strategic decision-making.• Translating complex customer data into actionable insights, providing recommendations for product development, marketing strategies, and customer experience enhancements.

Dhaka, Bangladesh

At Nokia, I delivered below notable achievements as a network performance data analyst and business intelligence specialist:• Led a team of 3 engineers to achieve customer acceptance of more than 20 target KPIs by improving the network by 10% month over month. • Led a team in conducting data-driven network performance analysis for various domestic and international projects, ensuring alignment with organizational objectives and project timelines.• Applied ETL (Extract, Transform, Load) techniques to gather, clean, and transform data from primary and secondary sources, ensuring data quality and reliability for analysis purposes.• Developed comprehensive data models by integrating diverse data sources, such as SQL server, MS SharePoint, and CSV files, facilitating efficient data analysis and visualization using DAX expressions.• Produced insightful visualizations, reports, and dashboards using Power BI, Tableau, and Looker Studio, enabling stakeholders to make informed decisions based on actionable insights derived from data analysis.• Implemented robust row-level security (RLS) measures within Power BI to safeguard sensitive data and ensure compliance with regulatory requirements.• Collaborated with cross-functional teams to address business challenges and drive data-driven decision-making initiatives.• Continuously learning new data analytics tools, techniques, and technologies to stay up-to-date with the latest trends in business.

Tehran, Tehran Province, Iran

My key accomplishments as a network performance data analyst:• Successfully accomplished the network transition by planning, implementing, and optimizing more than 2000 sites within the target time of 1.5 years.• Managed end-to-end project delivery of network planning and optimization services, performing data collection, analysis, and reporting processes to enhance network efficiency and reliability.• Utilized data analytics techniques to regularly fetch, process, and analyze KPIs related to network performance, identifying trends and insights for actionable decision-making.• Mentored and trained team members to improve their competence in data literacy, dashboard creation, and reporting.• Collaborated with cross-functional teams to understand their requirements, and delivered them within the timeline.

Dhaka, Bangladesh

As a consultant and team lead my major accomplishments were:• Managed a team of 5 engineers to deliver different network services and accomplished the target of network modernization within 4 months. • Collaborated cross-functionally to ensure timely project delivery, leveraging data-driven insights to identify and address potential bottlenecks or challenges.• Presented regular reports and dashboards to top management, providing actionable insights derived from data analysis to inform strategic decision-making and drive business growth initiatives.• Successfully led different projects and helped Huawei to upsell new products and solutions to customers.• Maintained a good relationship with the customers and supported them in critical times and issues.

Dhaka, Bangladesh

During my tenure at Ericsson my greatest achievements were:• Successfully maintained the network of Dhaka, the most densely populated city in the world, meeting the KPI target, resolving performance issues, and delivering the projects within the timeline.• Utilized data extraction, processing, and evaluation techniques to analyze network KPIs, identifying underlying issues and trends to drive informed decision-making within the business intelligence framework.• Generated actionable insights from network data analysis, facilitating the identification of opportunities for improvement and the development of innovative, cost-effective solutions to enhance customer perception.• Mentored and trained different teams and vendors to enhance their skills and competence in network analysis and data-driven decision-making.

Dhaka, Bangladesh

As a fresher, I started my career and took care of below tasks:- Created a working process for end-to-end repeater and IBS site solutions in the technology division.- Collected and analyzed a large set of network data from different sources and prepared charts and reports.- Provided customized network solutions in strategic and critical locations by creating innovative design ideas.- Successfully managed different high-profile events to meet network coverage, capacity and quality.- Planned and designed more than 100 in-building and 200 repeater sites all over Bangladesh.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 3.11 Out Of 4

Activities and Societies: 1. Awarded by general merit scholarship from the university. 2. Member of Badhan Blood Donation Organization, 3..

H.S.C., Science, 1St Division

Activities and Societies: 1. Got a merit scholarship. 2. Actively participated in the different sports event. Notredame College is one.

S.S.C., Science, 1St Division

Activities and Societies: 1. Got a merit scholarship. 2. Actively participated in the different cultural programs. 3. Actively.