Assisting organisations to realise business value in Dynamics CRM system, D365 CE, power platform and data insights.With my strong IT education background, accompanied with complimenting Knowledge base, professional Certifications and industry experience.Multi CRM systems delivery Salesforce.com, Hubspot, Podio and Tiger CRM.Management of tickets and licence management for D365 CE and F&O. Sole Business Analyst working on concurrent multiple projects. Collaborate with varied teams to drive business growth, while providing strategic insights in a Presales activities being able to bridge the gap between technology and business. Creating SOWs, responding to RFP's, supporting the sales team and process, and conducting workshops seeing projects through to completion. Academic Qualification: Masters in IT, from Swinburne UniversityBachelor of CS&IT Engineering, from JNTUTrainings and Certifications:-MS Dynamics Power Platform FC-AZ 900 Azure Fundamentals-PL 900 Power Platform Fundamentals-MS 900 M365 Fundamentals-ITIL Framework Certified- MS Dynamics CRM Customization and Configuration- Zendesk ticketing Management System- D365CRM, Tiger CRM, Podio CRM systems- Systems & Applications Analysis & Testing- Microsoft Certified Professional MCP - CCNA Certified, Obtained Cisco SND (CCSP) Securing Network Devices - Certified INFOSEC Professional CNSS (www.cnss.gov) - MBA in Franchisee Business Academic Projects:-Cloud Practitioner Azure-Project on Professional Issues in IT and work ethics (Research fellow)-Project on Network Security Implementation (Design, Implement, Test)-Project on Swinburne University Social Networking CMS Website and Student Forum-Project on Business Intelligence using IBM Cognos-Project on Microsoft Dynamics NAV-Project on Consignment Tracking System using MS C# .Net- Project on SAP E-Commerce system- SAP Basis Admin - Upgrade from ECC5 to ECC6-Graduate internship project -Systems Admin- AKN - Techno-Vista Conference at NEC JNTU- Presentation on SPEKE protocol at SHCST- Presentation on Testing Tools at SHCST