• Design and implementation of Office 365 and related technologies including Exchange Online, Azure Active directory, Exchange Server,Teams, On-premise Exchange Server- Active Directory and Active Directory Federation Services (ADFS), Active Directory Synchronization, SharePoint, One Drive for Business, license management.• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.• Administrate and support different Office 365 policies and apply to the tenant.• Assist organizations in migration of their local mail services into Microsoft hosted cloud and services in different methods like cutover migration or Express migration, staged migration, hybrid etc.

+ Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations+ Providing premier support for Microsoft Exchange Online, Skype and Microsoft Teams+ Handling critical case with best manner.+ continuously, steadily, constantly look for the solutions from different quarters, different stake holders different operators and different departments.+ Providing training to the new hires+ Provide instant support for the critical cases.+ Identify, analyze and write problems with program function, output.+ Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.+ Document on technical work and research to help colleagues, improve the product, and improve the support experience.

Duties/Responsibilities:• Day to day end user technical support including hardware and software.• Install and configure new printer, scanner, router, access point, switch and other ITequipment’s.• Maintaining ticketing system to ensure proper support through service desk.• IT Procurement: Maintaining communications, negotiations with different vendors forhardware, software and network related purchase as well as after sales support.• Server Management and Administration: Microsoft windows server 2012, File server,ERP Server, Exchange 2013,Active directory.• Drive and planning different projects related to Business. (DSP automation, PlantAutomation)• Network monitoring, Bandwidth allocation.• Inventory/IT asset management.

• Collaborate with Technical support team, assign & delegate the desired task.• Maintain the web base ticketing & monitoring system.• Maintaining good relations with the existing clients and giving support on various types of additional requirement on client’s demand.• Coordinate with Call center, Service & Support team, Infrastructure, Core Network, VAS & Clients daily basis on complained issue and ticket.• Configure IP Address, BGP, Manage Bandwidth, Load Balance, Auto Fail Over, IPSec VPN, PPTP, EoIP, Bridge connectivity in Mikrotik.• International Private Leased Circuit (IPLC) Connectivity status monitoring, troubleshooting through Remote web interface or physically.• Provide support and troubleshoot Linux(Debian) Mail server(Qmail), Proxy server (Squid), FTP Server, SMTP authentication (SSL), IMAP, DHCP, Webmail etc.• Configure Video Conferencing device (Polycom,) configure, VC session establishment and troubleshoot. • Time to time monitoring the link status using Cacti MRTG Graphers, Nagios, FAN , Manage Engine, website pulse.• On site support in different multinational companies like- Standard Chartered Bank, Tetra Pak, ABB, GAP, KGS Sourcing Ltd, Concord Venture Group, Mariners Group, SKD Pacific etc.• Worked with Microsoft office 2012 server, Active directory, Lync, Office Exchange etc.

End user technical support, Maintain Active Directory, Exchange server 2013, Maintaining group policy and other Microsoft products,update monthly patch, Ensure daily backups, check configuration and keep system up-to-date. Server management. Maintaining online directory (SNOW), Primary troubleshooting of Desktop/Laptop, Computer hardware, software, printer, web server and networking problems. Monitor the IT Ticketing Application and ensure the related solutions get to the users in time with accuracy as soon as possible.

To administer, invigilate and supervise Students and candidates sitting for various Examinations administered by British Council Examinations unit in Bangladesh ensuring that exams are held according to the relevant UK exam board and BC requirements and code of conduct. Venue co-ordination. etc.