Michael Doyle Email & Phone Number

Cedar Park, Texas, United States

Austin, Texas

IT Dept Sr. Systems Administrator managing Linux (RHEL, CentOS, Debian, Ubuntu, Raspbian), Windows (2003-2019), Migrated Exchange 2003 to Office365 online, Azure, Amazon AWS, VMware ESX 3.5, ESXi 6.0-7.01U & vCenter 7.0, MS SQL 2017, Minor IBM DB2 database, McAfee ePolicy Orchestrator/SIEM/MVISION, ConnectWise Automate & Manage, HP Proliant Blade Management, Dell PowerEdge, Storage, Tape Libraries, and OpenManage, Netbackup 7.5-9.0, HPE VM Explorer, Veeam Backup & Replication, Quantum Scalar i500, Dell PowerVault ME4012 SAS SAN, Dell ML3 & 136T Tape Libraries, Avocent KVMs, APC Netbotz, Silkworm Fibre Channel Switch, Minor Cisco Networking Switches, Cisco ASA, Cisco ISE, Wireless WLAN, and Cisco Phone Systems (UCM, CCX CUC), PRTG Network Monitor, OpenNMS, Kiwi Syslog, Jira, Confluence, ServiceDesk ManageEngine Ticketing System.

Austin, Texas Area

Web development using HTML, CSS, Javascript, PHP, MySQL, PostgreSQL, NodeJS, PugJS, SQLite

Austin, Texas Area

While serving initial role, assigned responsibilities for 2 additional full-time positions as Domain Administrator and Business Analyst while still maintaining original responsibilities and the same level in quality of service, without additional compensation. Received multiple recommendations by client for this.- Business Application Analyst for BOS (Back Office System) Application: Promoted to Business Analyst after 6 months as domain administrator. Responsible for Analysis and Diagnosis of data, systems, applications, and operational processes related to production issues. Created multiple monthly data & financial reports by manually gathering data from multiple vendors for client's auditing needs. Manually reprocessed payment files that were reversed in error. Performed bulk reversals, write-offs, and moves between accounts. Responsible for post-checks after maintenance/upgrades was performed on the BOS. SOP creation for procedural items. End of the month ticket write-ups and reporting.- Domain Administrator: Promoted to domain administrator after 1 year as team lead. Responsible for maintaining domain controllers, active directory users groups and policies, exchange mail servers, domain backups, ghostcast server and images, and McAfee epolicy server.Accomplishments: * Installed and configured software for Dell 122T tape library. * Enabled and configured domain IIS public web page for user password resets. * Researched & developed dsquery scripts, DB2, MySQL, and LDAP queries to provide client with data that was requested on demand.- Team Lead/Helpdesk Technician: Responsible for walkups, calls, tickets, and emails. Ran daily linux tasks to launch bulk print jobs. SOP creation for procedural items. End of the month ticket write-ups and reporting.Accomplishments: * Developed phone queue statistics web application for a call center wallboard display. * Upgraded department ticketing system software.

Austin, Texas Area

Responsible for technically supporting walkups, calls, tickets, emails, and faxes. Was promoted into DCV (Demand Control Ventilation) SME (Subject Matter Expert) after only 3 months of employment.Support included:- Hardware * All computer component: motherboard, flash disk, IO board. * All mechanical components: contacts, relays, light sensors, humidity sensors, thermostats, HVAC DCV controllers.- Software: * Linux (DSL distribution): customized shell scripts, ran X11. * Windows XP: Configured wired & wireless networks, used SSH Shell and DOS.- HVAC: Understanding and support of HVAC refrigeration basics to diagnose low and high pressure problems and mechanical failures.- Electrical circuits & proper voltages: Understanding and support of electrical circuits, controllers, sensors, and proper voltages in-between.- Worked directly with EMS engineering on existing bugs, and testing new products.- Remotely implemented seasonal EMS schedules and updated system clocks.- Customized client’s individual stores by remotely editing Linux shell scripts and XML files.- Wrote proposal and developed examples for an in-house developed web application CMS(content management system) for a company BOS(back office system).- Created multiple office tools: * Excel macro to cleanup data between databases and spreadsheets. * Stand-alone executable application to automate commonly used long-string commands by technicians.- Administered technical documentation database through PLONE CMS.- Received raise and promotion as a level 2 program tech.

Austin, Texas Area

- Provided Ethernet and WiFi based support for broadband connections in Hotels and Airports, for customers using every type of operating system including: All versions of MS Windows, MAC OS’s, and multiple distributions of Linux OS’s.- Worked with NOC and Engineers to troubleshoot existing problems and test beta software & hardware technology.- Used “Putty” shell application to monitor, edit, and terminate user login instances and permissions, along with overall system performance within Linux.- Created a macro tool to automate and optimize note taking for techs in call center.- Created a fax template tool out of PHP and HTML for call center techs to have 1 standard and location for sending company faxes.- Assisted with implementation of customer locations & Google Maps (API) into existing database application.- Did general maintenance and added new articles for call center knowledge base.

Round Rock, Texas

- Provided business to business technical support for large businesses and government customers.- Promoted with the title of CFI (Customer Factory Integration) - SME (Subject Matter Expert).- Took charge and resolved multiple escalated issues that where handed directly to me by my manager and other escalation managers.- After 7 months, was promoted into a new department called the REC (Resolution Expert Center), with supervisor level authority.

Austin, Texas Area

Installation & maintenance of audio & video equipment for Intel Conference rooms:- Performed preventive maintenance on InFocus and Panasonic projectors.- Provided onsite technical support for Polycom SoundStation conferencing phones, and VSX video conferencing devices.- Provided onsite technical support for Intel ProShare Video System 500.- Worked with A/V Engineers troubleshooting and configuring AMX Integrated Axcess System’s & Touch Panels.- Occasionally worked on Extron Distribution Amplifiers.- Provided onsite Audio/Video Conference Call support during important Intel Conferences.- Added/Removed new employees from phone system PBX console.- Installed and repaired network and phone equipment, along with installing and running new cabling.

Austin, Texas Area

Provided hardware, software, and networking technical support for home and educational customers:- Power Mac- iMac- PowerBook- iBook- Airport Wireless Network Technology- 1st generation iPod MP3 systems

Clute, Texas

- Administration and data entry of current Alpha Four DOS based database.- Creation, integration, and maintenance of newly developed MS Access database.- Onsite hardware and software computer and network technician.

Lake Jackson, Texas

- Managed internet dept while simultaneously serving as senior internet technician.- Worked directly with SBC when connecting new T1 lines.- Created professional websites for local businesses.- Assembled business/personal computers & servers.

Angleton, Texas

- Using CAD applications (Visio, AutoCAD), designed communication networks with technologies such as: switches, routers, fiber optic cabling, CAT5 cabling, satellite and microwave towers - for in and out of district schools in San Antonio, Seguin, Marion, Shiner, Boling, and Angleton Texas.- Installed, configured, and maintained MS Exchange Mail and Fax system.- Created professional website for company.- Provided hardware and software support for inter-office computers.

Lake Jackson, Texas

- Responsible for entire internet dept technical support.- Assisted in first fiber installation for college.- Built new pc's, salvaged parts from old pc's.- Reimage all classrooms, learning center, and laboratory pc's every semester.- Responsible for cleaning all college pc's of viruses.- Edited college website.

Associate'S Degree, Business Administration And Management, General

Business Administration

Associate'S Degree, Information Technology

Computer Science