1- Managing IT Strategic Planning, Business Impact Analysis, Disaster Recovery Planning & Testing, IT Expense Planning, Controlling and Reporting.2- Developed Project management and planning methodology and standards including participation in application development to deliver quality systems on schedule.3- Implemented an IT strategy for the company using technologies and systems in order to support the company vision and expected growth.4- Support company projects for any related low current projects.5- Reporting to CEO.

1- Planned and coordinated the design, installation, and connectivity of new business units/branches and network connections ensuring the smooth operation of the organization.2- Manage the IT budgets and expenditure on hardware and software.3- Provide support & maintenance for legacy application.4- Procurement of IT hardware, software and maintenance products & services.5- Performing routine audits of systems and software.

1- Responsible for fluent operations of all IT systems & activities.2- Planning and executing major changes in the Network Design to enhance performance, stability and security.3- Responsible for administration of all Network Activities.4- Management of server software and associated backup routines.5- Maintaining documentation of changes regarding users, functions & systems.

The project was to install security cameras & attendance machines .My duties during this project was :1- Managing the installation of security cameras and attendance machines in around 20 branches.2- Control the Security cameras systems and attendance machines from the main Data Center in HQ.3- Activate the Domain controller in HQ.4- Preventive maintenance after completing full checkup for all network devices .

1- Coordinating training and orientation for new technology users and helps them become familiar with equipment and networks.2- Ensuring all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements.3- Assist team to organizing support, troubleshooting, and repair for IT equipment and networks.4- Monitoring online security for users and networks and takes appropriate steps to address security breaches if necessary.5- Managing department budget and tracks spending on equipment and staff.6- Developing and maintaining emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.7- Follow up and explore of available technology and researches to learn about innovative solutions and new releases.

1- Designing, planning, setting up and maintaining the upgrading of domain controllers & network.2- Planning & Implementing Network Infrastructure to develop a secure Network for Aljeri Group ( Aljeri Transportation Co. - Almofadala Food Co. - Mawten Alarabia Constructions Co. ) including WAN connectivity between the branches provided by ISP(NourNet) using various connections like: MPLS\ADSL , MPLS\CMTS , MPLS off-net , Internet\CMTS , VSAT & P2P.3- Implementing and upgrading Datacenter Projects (Domain Controllers, DHCP, ISA , Exchange , OWA , AVS , APP & DB servers) to setup a stable Datacenter.4- Maintaining Domain name registrations , Web & Email Hosting for the companies of Aljeri Group using GODADDY website.5- Developed Procedures & Forms (Service Delivery and Support) for deploying IT Services to the users.6- Monitoring LAN & WAN connectivity using monitoring tools provided by ISP(NourNet) , and many other tools and issuing performance reports (daily, weekly & monthly).7- Troubleshooting Technical Problems in both Server & Clients by various methods (Event Viewer, Logical Analysis, Technical Forums, Vendor Assistance, etc.).8- Working as a link and coordinator between our Company and NourNet for everything related to the businesses ( contracts ,helpdesk tickets, reports , projects and new services ) to enhance performance.** Due to excellence in this position, I received a promotion to be “ Information Technology Support Manager" with my duties as a Team Leader to supervise the Technical support team.

1. Software installation and troubleshooting.2. Hardware maintenance and support.3. Supervising Junior Technical Assistants.4. Assisting IT Manager , and managing his tasks in case of absence.5. Administration installation and configuration of LAN s\w & h\w (for more than 30 branches).6. Online Technical Chat Support.7. Administration installation and configuration of Wireless AP.8. Supporting the all company branches remotely .9. Responsible for fluent operations of ( ISA server ).10. Monitoring LAN & WAN connectivity.11. Fix and remove W32.Downadup worm from Network servers and Computers.12. Responsible for fluent operations of ( Symantec Endpoint Protection Manager ).13. Supervise the Junior Technical Assistants to install & service Ethernet-equipped PCs and in all maintenance work of the network and its devices .