Michael F Dapelo Jr Email & Phone Number

Colorado Springs, CO, US

Nashville, Tennessee, US

(Contracted to Evicore/Cigna)Brought on to execute the complete corporate hardware and software migration from iGel / Windows 7 to Windows 10.► Planned and executed inventory management process for both new project hardware and the return of existing end-user equipment. (Over 10,000 items)► Cisco Meraki scope migration to facilitate the management of more.

Milwaukee, WI, US

(Contracted to Microsoft)Specialty support team organized to provide “white glove” service to individual and small business users of the Office 365 software and service platform. ► Provide enterprise level support for Office 365 Small Business/Enterprise environments► Assist users with initial product scoping and DNS configuration.► Configure and.

Atlanta, Georgia, US

• (Contracted to NBC Universal/Comcast)Deskside and Executive support for NBC Universal operations center. Liaison with global client services, network operations, and engineering.
• Basic network identity (Active Directory) and two-factor authentication (DUO) management.
• PC (Dell) and MAC (Apple) onsite hardware technical support.
• Local and network printer support and troubleshooting.
• Computer imaging and migration (Windows 7 to 10 and Apple OS upgrades)
• Support for commercial off the shelf and proprietary software packages.

Atlanta, Georgia, US

(Contracted to NBC Universal)Support team responsible for all aspects of the O365 Software and Exchange migrations within NBC Universal. ► Migration support for MS Office software from 2010/2013 to O365 software suite.► Troubleshoot issues with email migration from on-premise Exchange to O365 Exchange.► Assist and train users regarding the transition from.

Milwaukee, WI, US

(Contracted to Microsoft)Specialty support team organized to provide “white glove” service to individual and small business users of the Office 365 software and service platform. ► Provide enterprise-level support for Office 365 Small Business/Enterprise environments► Assist users with initial product scoping and DNS configuration.► Configure and.

Milwaukee, WI, US

(Contracted to Microsoft)Specialty support team organized to provide “white glove” service to individual and small business users of the Office 365 software and service platform. ► Provide enterprise-level support for Office 365 Small Business/Enterprise environments► Assist users with initial product scoping and DNS configuration.► Configure and.

London, GB

(Contracted to ProBuild/Builders First Source)Responsible for directing the daily operations of the Service Desk team to drive superior customer service. With specific focus on driving the efficient integration of multiple Service Desk projects and functions. Integration projects included the transition and merger of two separate systems and teams from two.

Teaneck, New Jersey, US

(Knowledge Transition, Agent Staffing/Training, Service Desk Shift Lead)Brought in to perform initial knowledge acquisition and transfer; to develop working knowledge documents and initial agent training for a new multi-homed service desk. Operated as shift lead during guided support and full operational go-live of the service desk. ► Performed initial.

Fort Washington, Pennsylvania, US

(Contracted to Depuy Synthes a Johnson & Johnson Company)Responsible for migrating Depuy Synthes manufacturing and customer support activities from legacy networks and infrastructure onto global Johnson & Johnson infrastructure. Including the migration and upgrade of approximately 750 users, 200 WinXP to Win7 migrations, and the transition of the wired and.

(Contracted to Alerio Technology Group)Support and troubleshooting of all technical issues for multiple remote customers. Primarily Active Directory account and security group issues, Exchange account configuration, and networking issues.

Fairfax, VA, US

(Contracted to General Dynamics)Technical Support Specialist, PICS officer, and Escalation Agent for Department of Homeland Security – United States Citizenship and Immigration Services users.Responsible for:► Case creation, routing, and resolution.► Security/Password/VPN Management (Active Directory, RSA, PICS)► Escalation Management

Stamford, CT, US

Responsible for supporting and troubleshooting all technical issues for Time Warner Cable customers for the following Lines of Business:► High-Speed Cable Internet► Digital Phone Service► Cable Video ServiceIn addition to the primary support services also responsible for customer relations, billing, online application support, sales, and scheduling on-site.

Deerfield Beach, Florida, US

Perform general maintenance around child care center on an on-call basis.

Washington, D.C., US

Responsible for casing, sorting, and delivery of letters and packages based on postal regulations and policy using a variety of equipment and delivery methods.

Woodland Hills, CA, US

Independent insurance agent licensed to write accident and health, casualty, life, & property policies for businesses and individuals in Colorado.

Houston, Texas, US

Service Desk Delivery Manager, BearingPoint account.Responsible for the operations and management of an off-shored technical service desk supporting 15,000 international users. Including coordination with BearingPoint IT, external vendors, and internal HP server and application teams supporting the account, to improve service quality across the entire.

Houston, Texas, US

Process management and implementation specialist, BearingPoint accountResponsible for coordinating with BearingPoint IT and external vendors to implement solutions for the BearingPoint environment as well as creating and developing the process used by the service desk. Third level support: including server support, user management, security access, and.

Houston, Texas, US

Technical helpdesk associate, Microsoft accountTechnical support agent responsible for logging, routing, and resolving issues called in by Microsoft users located both in Microsoft offices and at remote sites. Worked all three shifts assisting users worldwide.► Cross-trained and certified to support all five technical support groups: ☆ Line of Business ☆.

Houston, Texas, US

Technical helpdesk associate, BearingPoint Service DeskTechnical support agent responsible for logging, routing, and resolving issues called in by BearingPoint users located around the world. Worked all three shifts assisting primarily the Asian/Pacific and European regions. ► Third shift (night) supervisor; primary point of contact for priority issues.►.

Houston, Texas, US

(Previously Compaq)Technical helpdesk associate, GE Financial Assurance (GEFA) accountTechnical support agent responsible for logging, routing, and resolving issues called in by GEFA users. ► Worked directly with HP IT, GEFA IT, and local support to resolve user issues.► Second level support for the implementation of Blackberry devices into the GEFA.

(Contracted to Compaq, later Hewlett-Packard)Help desk agent responsible for support of the GE Financial Assurance (GEFA) account. Technical helpdesk associate, GE Financial Assurance account Technical support agent responsible for logging, routing, and resolving issues called in by GEFA users.► Worked directly with HP IT, GEFA IT, and local support to.

Business Builder☀ Responsible for creating a territory and developing fundraising opportunities for schools, churches, and other groups.

Information ManagerResponsible for information, sales, and support of broadcast audio and video equipment as well as non-linear (computer-based) editing systems in the MO, KS, NE & IA region.★ Maintained and strengthened relationships with local and global vendors.★ Developed proposals for both corporate and governmental RFCs.★ Fulfilled orders and.

Bs, Mass Communications

Education record