Working as Regional Manager (Regional Operation & Maintenance, Cumilla) for Grameenphone Ltd. through Dhaly InfraTech Limited Bangladesh. JOB Profile/ Responsibilities:• Coordinate with different teams of a region and cross functional teams of other regions/section to mobilize required jobs/ results at regional level• Enhance quality with ensuring Preventive and Corrective Maintenance of BTS and core sites.• Plan, develop and allocate appropriate resources to optimize productivity and ensure cost effective and quality operation and maintenance (O&M)• Reduce outrage in network through proper planning and deployment of resources and ensuring optimum output from the team by empowering and motivating•Closely work with PIP (Power Infrastructure Planning) team for power infra related upgradation by existing resources mobilization, repairing and taking warranty support as like BTS Battery, Rectifier, AG and Solar to the priority sites as well as fault analysis and optimization plan of this resources and Take approval from respective ATM.•Monitoring and Provide Service System Interruption Report to the Customer with RCA, Action Plan and Learning from the incident weekly basis.•Plan and taking effective measures to avoid recurrent sites down, worse sites down for 2G,3G,4G and DG sites down individually as well as provide the requirements to mitigate the outage within KPI.•Provide weekly report for Daily Activity Report, Weekly RMS Report (Target vs Completion), Refueling status (Current), Resource Utilization Status (Man Power, Vehicle, Office, PG-GP & Umbrella), PG Run report, Network incident reports (Attachment at Main file), Theft report, Safety ensuring Status. Spare Status-Active Operation, SRMS ticket in details with proper documents. Also share the challenges and requirements to run the O&M smoothly.•Ensure that all activities within the region comply with industry regulations and company policies.

• Skill developing om websites making using WordPress from Scratch.• Customize themes to meet clients’ requirements.• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.• Knowledge of responsive design techniques.• Perform quality assurance test on all web projects.• Experience with Gravity Forms.

As per FLM agreement have to provide 24 X 7 Operation & maintenance support of passive O&M activities of regional operation based on service level agreement (SLA).which is covered the following areas: PSM,BSM,PG & DG,AC/FCU,LKM,GPM,FSM,EBM.•Follow up and monitoring all the teams from attend, action and till to close all of TT for above mentioned area those are provided by customer. • Preparing daily zonal report and submit complete invoice to customer for approval daily basis.•Attend schedule meeting with customer to settle invoice and other disputes.•Developing strategy for company continuously improvement based on deep understanding of customer demand.•Work closely with Teams, understand their needs, and facilitate regular consultation with them and execute the ideas for their development.•Ascertain that all projects are completed on schedule time, within budget, and within scope.•All essential Teams are involved, and technical feasibility is ensured.•Create a detailed project plan to track and monitor progress. Using suitable verification Techniques, manage changes to the project scope, schedule, and costs.•Handle complex customer issues directly and coordinate resolution. Ensure customer service tickets are resolved in a timely manner.•Establish and manage relationships with vendors and third parties.• Create and keep track of detailed project documentation.•Making detailed project plans and shared with clients and other team members.•Maintain accurate records and documentation of all customer service activities and discussions•Responsible for all kind of zonal expenses with approval and verification, sent all the supporting's(hard copy & Soft copy) to the central team with proper justification within timeline.•Preparing feedback and submit proper justification for monthly Audit report provided by the customer by taking actual data from field to dismiss all disputes.

Duties/Responsibilities: Team leader (Zonal central team):•Monitoring and Follow up the whole Khulna zone DG/PG vendor and ensure smooth operation. Make schedule for preventive maintenance as per EM requirements.•Monitoring and focus at cost effected area like DG high RH and fuel consumption, DG spares replacement approval and work withvendor for disputes and take action to control it Immediately. •Checking Daily PG run report provided by vendor, provide feedback to the concern for discrepancy and after settlement input in IMS daily basis.•Checking daily fuel delivery report provided by vendor, input in IMS and prepared zonal fuel bill and submit to the concern in due time.•Zonal E-Bill invoice collection and work with regional REB/PDB concern for any kind of disputes by making written documents.•Making monthly electric payment request in IMS and provide to the concern in due time. Submit all the e-bill papers to the concern for acknowledgement after deposited the payment by finance through EFTN.•Supports end-end support, coordination and control of assigned Trouble Tickets to the internal and external team.•Feedback provide Resolution code update status in OSS daily basis, provide failed fault SLA_ Exclusion feedback by mail to the concern (Service Assurance) weekly basis, provide disputes of 3G,2G event report by mail to the concern (Service Assurance) monthly basis.•Resolve Task & CMS TT both in problem location and terminal• Provide high quality documentation of network failures and maintenance→ activity. Prepare written reports of symptoms, actions, timelines, root cause, customer impact and final solution. Gather information from persons involved in the activity. Establishes factual data to allow management and vendors to understand the problem and prevent reoccurrence.•Perform site preventive maintenance according to central guidelines and ensure the high-quality standard. Clear Sang on site which is possible and rest of within SLA.

•Implement corrective action and preventive action plan on entire operation •Operations and maintenance of Switch equipment.•Daily Activity and PM log preparation and share to the concern.•Perform operation & Maintenance of Precision Air Con (PAC), •Monitoring and maintenance of AFFS (Auto Fire Fighting System) FM-200.•Perform operation & Maintenance of 200 KVA AVR(Galaxy)•Power System health checks (DG, X-former (HT/ LT,) ATS, rectifier and Inverter) report generations and Complaint analysis. Logging and Co-ordination with 2nd Level in Ericsson MGW, MPBN (Switch, Router), Huawei OSN,1500,3500,7500(MUX), Huawei(Switch and Router),Huawei RNC, Huawei BSC6900,Cisco Switch, RTN and NODE B(3G).•Core battery backup testing and set the logical separation according to plan.•Co-Ordination with 2nd LA the configuration and maintenance of wireless networks•Hardware replacements, commissioning with 2nd Level, New connectivity between devise as per plan.

Installation, servicing & maintenance of GeneratorCorrective Maintenance (CM) of GeneratorPerformed physically Starting Motor replacement, AC-Pump bypass, alternating charger replacement, Battery replacement, Alarm removed and fine tuning, Radiator servicing, DG serving.Provide high quality documentation of network failures and maintenance→ activity. Prepare written reports of symptoms, actions, timelines, root cause, customer impact, and final solution. Gather information from persons involved in the activity. Establishes factual data to allow management and vendors to understand the problem and prevent reoccurrence.Develop action plans, schedules, deliverables, policies and procedures→ that ensure effective methods of operating and maintaining networks.Alarm Monitoring, Fault Localization/Correction/Verification.Supports end-end support, coordination and control of assigned Trouble TicketsTrouble-shooting and resolution of customer complaints.Prepare monthly invoice for EMS/PMS and submission to the customer in due time.Follow up and monitoring the zonal vehicles movements and submits the vehicle KM report to the HM daily basis.Follow up and monitoring zonal inventory and stock and submits the inventory stock report daily basis.

•Commissioning and installation of Nokia EDGE Flexi BTS.•Conducted acceptance of sites with Nokia Siemens Network and Robi, Bangladesh acceptance teams.•Supervision of Indoor and outdoor installation of NSN BTS.• Site handed over to customer (attend PAT)• SNAG free PAT performs & Site handover to customer• Transmission Link Survey & report preparation