M. Darren Loyd Email & Phone Number

Mason, Ohio, United States

As a Manager of Business Data at EyeMed Vision Care, I am part of a dynamic team leveraging data insights to drive strategic decision-making and optimize business performance. In this role, I will oversee the collection, analysis, and interpretation of large datasets to uncover actionable insights and trends. Collaborating closely with cross-functional teams, I develop data-driven strategies that enhance operational efficiency, customer satisfaction, and revenue growth. By implementing advanced analytics techniques and leveraging cutting-edge tools, I will play a key role in driving innovation and fostering a data-driven culture within the organization.

Boca Raton, Florida, United States

Led strategic development and optimization of Cinch Surefyre platform, ensuring top-tier service delivery. Monitored performance, fostered stakeholder collaboration, and provided technical oversight. Developed training resources, created and improved processes and workflows to streamline platform operations achieving notable user satisfaction. Spearheaded major updates, rollout to Surefyre platform, streamlined processes contributing to high client retention and adoption. Passionate about leveraging technology to drive innovation and exceed customer expectations.

Performs impact analysis of application changes across various components; Holding an end-to-end view of the system; Defines project scope; Develops functional specifications, prepares preliminary systems design document; Acts as liaison between Business and IT; Supports the Application Subject Matter Experts in development of estimates/validation of suppliers’ estimates; Supports application testing, implementation, and training activities; Performs quality review checks on project deliverables; Supports users in building Business Case, including cost/benefit analysis, risk assessment, project scope, and development of a high-level plan; Drives day-to-day prioritization of work on capabilities.

Miamisburg, Ohio, United States

Handle and coordinate hiring for all customer service at the Dayton location; Conduct the entire onboarding process including the management of HR forms and system access requests.

Miamisburg, Ohio, United States

Led and managed a team of 24 Customer Service Consultants and Payroll Specialists; Grew and developed the talent of team members to ensure company goals were met and there was constant improvement; Provided quality monitors, coaching, side-by-side monitoring, attendance tracking, metrics, and compliance and deliver performance management accordingly; Member of multiple committees including Employee Engagement, Heartwalk and Habitat for Humanity; Led various projects where I administered reporting and presented results to Directors and AVPs of MetLife.

Miamisburg, Ohio, United States

Promote and sell Property and Casualty Insurance to the employee base of top Fortune 500 companies, affinity groups, government associations, and national charitable organizations; Conference qualifier for Top 25 in sales; Manage multiple clients to help grow generated business while also partnering with our Underwriting and Customer Service departments.

Bachelor'S Degree, Business Administration

Associate'S Degree, Organizational Leadership