Executed launch of 18,000 sq. ft. flagship retail outlet.Responsible for interviewing, training, team building, delegation, planning, and coaching.Conducted inventory selection, purchasing, and management.Developed company best practices in regulatory compliance and record keeping.Individually and directly trained by a career expert in sales and curation of rare and collectible antiques.

Copywriter and editor for eCommerce pages via SEO best practices.Copywriter for company blog.Drove sales through product technical consulting.Consulted internally for sales, marketing and purchasing departments.Developed and conducted training curriculum for sales staff product knowledge development.Trained new Sales Support staff as well as developed and maintained Sales Support practices and skills manual.Responsible for layout and management of product taxonomy.Managed company presence on industry forums.

Established prior art and assisted in drafting summary, description, and claims.Conducted materials research, design analysis, and product testing of prototypes.

Responsible for tier 2 software technical support, troubleshooting, and product training for all eInstruction software and hardware.Conducted quality assurance testing and knowledge base development.Supervised seasonal overflow call center of approximately 25 employees.