Martin D. Brunner Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

– Leading the Customer Success Team for EMEA South (Southern Europe, Middle East and Africa)– Responsible for delivering Customer Success to Customers– Talent acquisition, development, mentoring and coaching– Optimization of delivery processes and operations– Developed new Go to market approach for Customer Success– Successfully selling Customer Success to.

Zurich, Switzerland

– Managing the Success Architects team for Switzerland and Austria– Talent acquisition, development, mentoring and coaching– Support selling of Customer Success to Customers– Continuing to advise top 500 customers on how to be successful with ServiceNow (ca. 50%)– Successful development of leading best practice documents in the areas of operational.

Zurich, Switzerland

– Advising top 500 customers on how to best implement ServiceNow by helping them to set up their environment, organization, platform governance, processes, standards, value creation, etc. – Being a trusted advisor to the C-suite – Successfully supporting sale of Success Packages to customers– Deputy to the Success Architects lead for EMEA Central

Zürich Area, Switzerland

– Deputy to the Delivery Lead Alps and Southern– Successfully re-organized and strategically re-setup Customer Outcomes organization in Italy – Successfully lead large-scale, highly complex Transformation and implementation programs in various industries (Pharma, Telecom, Industry, Finance, Insurance, etc.) – Supported the evolution of the Program.

Zurich

Successfully lead and delivered a 30M USD Data Centre Move Program with a large team across 9 European Business Units. Moved more than 3500 Servers from Zurich to London.

Zürich Area, Switzerland

Successfully led a 20M USD program to refresh the global IT Infrastructure (refresh of more than 5000 Servers and platforms that were out of support)

Zurich

Re-negotiated the global outsourcing contract for the main Application Service Provider (ASP) and adding 3 other strategic suppliers to the ASP Portfolio in alignment with the global supplier strategy (outsourcing value of 2bn USD over 5 years). Successfully delivered the whole program 4 months ahead of planned time by using only 75% of the available.

Casablanca

Main objective was a turn-around for the IT in Morocco in only 7 months and thus to pave the ground for a new CIO (clean-up mission, 6M USD P+L responsibility), Team of 30 employees. Definition of new Strategy, Organizational setup, Innovation, Cost-Transparency etc.

Dubai

Leading several large scale projects in Switzerland and Dubai

Zürich Area, Switzerland

Running the IT Department for Zurich Connect Switzerland, responsible for Application, Infrastructure and Service Provisioning. Manage Demand and Budget.

Zürich Area, Switzerland

Internal Consultancy mostly focused on strategic and change mangement with a high impact on it, organisational development and operations.

Uster, Zurich, Switzerland

– Strategic & operational responsibility for Zurich & Eastern Switzerland (2M USD P+L)– Directly lead 40 employees, active talent and team development, lots of team coaching– Key customer relationship management, acquisition and marketing– Responsible for program, portfolio and project management– Successfully cut overhead by 50% and simultaneously doubled.

Successfully lead the roll-out of a new CRM application for 80 employees with a budget of 2m USD and delivered the project ahead of plan and below budget

Zurich, Switzerland

– Project lead to set up all practical training schools– Implementation of a decentralized IT system for practical training schools– Planned and introduced new concepts in the area of teaching-practice– Coached and set up individual development plans for all teachers

Winterthur, Zurich, Switzerland

– Strategic and operational responsibility for the whole school– Successfully lead 15 Teachers through several transformations– Successfully set up the principality by introducing a clear strategy, organizational setup, governance, processes, roles and responsibilities– Negotiated with Apple a 50% discount on implementation of computers, servers and.

Winterthur, Zurich, Switzerland

Teaching all subjects for pupils with special needs (12-16 years old)

Mba, International General Management

Reallehrer