-Evaluation of training materials and processes-Analysis of campaign needs and proposal of solutions

•Bilingual Customer support in all channels(Chat, Instagram, Facebook, Email)• Shopify order administration• Gorgias ticket management• Creation of SOP, macros and proceduremanuals• Tracking of issues, escalations, orders, anddisputes• Identifying trends in customer needs andcreating solutions

• Answering back-to-back calls for a variety of different businesses andprofessionals.• Taking messages, screening new clients, booking appointments, collectingpayments, and transferring calls• Understanding caller needs and providing business information.• Providing business owner with a play-by-play of the call in the form of a summary.• Multitasking and communicating in a fast-paced environment and constant growth• Handle difficult callers with professionalism and empathy.