• Processed and checked-out rental car reservations while assessing customer needs and by offering additional products & services to improve experiences• Completed 50 – 100+ face-to-face transactions daily in a busy, international airport setting, working fast-paced and with great attention to detail• Guided customers through the rental process, and reviewed rental agreements in detail upon completion with each customer• Consistently exceeded expectations as detailed by monthly, customer satisfaction surveys

• Corresponded with 1000+ customers monthly on average by phone, email, text messaging and other messaging systems. • Learned and utilized Elead CRM database system to generate, maintain, and confirm sales appointments with customers and our 25+ member sales team. • Conducted follow-up surveys and appointments with customers on preferences, needs, and quality of service. • Performed clerical duties to keep files, customer profiles, and more closely tracked and stored for easy retrieval. • Openly and effectively communicated well amongst departmental team of 5 people and the 25+ member sales team.

• Managed the optical lab through production, routine machine maintenance, inventory control, and supervision of all lab operations. • Served as supervisor of overall store operations and staff, assisting the General Manager and the Retail Supervisor. • Consistently scored over 90% on customer satisfaction surveys, ranking as a top performing lab in a territory of 15 labs• Educated and trained teams of lab technicians and retail staff on proper lensometry, ophthalmic dispensing, and ophthalmic technology. • Maintained lab inventory through auditing order management procedures, checking-in new products, and documenting inter-store merchandise transfers, returns, and defective product.