Michael Demers

Michael Demers Email and Phone Number

Customer Success & Operations Manager @ Zappix
Michael Demers's Location
Burlington, Massachusetts, United States, United States
Michael Demers's Contact Details

Michael Demers work email

Michael Demers personal email

n/a
About Michael Demers

Michael Demers is a Customer Success & Operations Manager at Zappix. He possess expertise in customer service, customer satisfaction, customer retention, sales operations, sales and 12 more skills.

Michael Demers's Current Company Details
Zappix

Zappix

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Customer Success & Operations Manager
Michael Demers Work Experience Details
  • Zappix
    Operations Manager
    Zappix Oct 2017 - Present
    Burlington, Massachusetts, Us
    Zappix provides On-Demand Customer Service Solutions, using Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation. The cloud-based solutions improve the customer journey during contact center interactions offering an ‘app like experience’ without the need to download a native app. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRM, ERP, etc.), and IVRs, and provides a comprehensive Analytics Suite.The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
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  • Petpace
    Customer Success Specialist
    Petpace Jul 2017 - Present
    Burlington, Massachusetts, Us
    PetPace was founded in 2012 with the goal of improving the quality of life of our pets. PetPace specializes in remote monitoring of pets'​ vital signs utilizing advanced analytical methods and alerting models. We have developed a low power, wireless collar fitted with an array of sensors that reports abnormal vital signs, as well as physiological and behavioral parameters. Once an abnormal sign or behavior is detected, a sophisticated cloud- based analytical engine evaluates the signs and if needed, an immediate alert regarding suspected condition allowing the owner or veterinarian to take pre-emptive action to protect their pet’s health.
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  • Verizon Wireless
    Account Executive- Healthcare Solutions
    Verizon Wireless Feb 2014 - Jun 2017
    Basking Ridge, Nj, Us
    As the Healthcare consultant at Verizon Wireless for Central Massachusetts, I aim to assist health organizations reach their technology strategies and goals.My aim is to address and impact three goals for the overall healthcare industry, and specifically the organizations and communities I serve. My goals are to improve patient outcomes, expand reach, and control the cost of care all while making sure that it meets or exceeds the security standards.
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  • Verizon Wireless
    Business Accounts Apprentice-Healthcare
    Verizon Wireless Jul 2013 - Feb 2014
    Basking Ridge, Nj, Us
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  • Verizon Wireless
    Customer Support Represenative
    Verizon Wireless Jun 2011 - Jul 2013
    Basking Ridge, Nj, Us
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  • Enoch Entertainment
    Marketing And Pr Intern
    Enoch Entertainment Jan 2011 - Jun 2011
  • U-Haul International, Inc.
    Customer Service Representative
    U-Haul International, Inc. Jun 2010 - Jan 2011
    Phoenix, Az, Us
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Michael Demers Skills

Customer Service Customer Satisfaction Customer Retention Sales Operations Sales Account Management Marketing Telecommunications Customer Experience Team Leadership Salesforce.com Time Management Training Social Media Troubleshooting Direct Sales Solution Selling

Michael Demers Education Details

  • Southern New Hampshire University
    Southern New Hampshire University
    Marketing
  • Saint Anselm College
    Saint Anselm College
    General
  • Oak Hill High School
    Oak Hill High School

Frequently Asked Questions about Michael Demers

What company does Michael Demers work for?

Michael Demers works for Zappix

What is Michael Demers's role at the current company?

Michael Demers's current role is Customer Success & Operations Manager.

What is Michael Demers's email address?

Michael Demers's email address is mi****@****ace.com

What is Michael Demers's direct phone number?

Michael Demers's direct phone number is +178136*****

What schools did Michael Demers attend?

Michael Demers attended Southern New Hampshire University, Saint Anselm College, Oak Hill High School.

What skills is Michael Demers known for?

Michael Demers has skills like Customer Service, Customer Satisfaction, Customer Retention, Sales Operations, Sales, Account Management, Marketing, Telecommunications, Customer Experience, Team Leadership, Salesforce.com, Time Management.

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