Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist.
The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
Company Details
- Employees
- 16
- Founded
- -
- Address
- 25 Burlington Mall Rd, Burlington,massachusetts 01803,united States
- Phone
- 781-739-2770
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- zappix.com
- Keywords
- Visual IVR, Customer Self Service, omni-channel, mobile on-demand, channel management, Call deflection, Digital Telephony, Net Promoter Score (NPS), Visual Interactive Voice Response, Customer Experience (CX), Digital Engagement, Digital Outreach, Patient Access, Patient Engagement, Customer Experience, Agent Assist.
- HQ
- Burlington, Massachusetts
Zappix Questions
Zappix's helpline number is 781-739-2770
Zappix's website is zappix.com
Zappix's LinkedIn profile is https://www.linkedin.com/company/zappix
Zappix has
16 employees.
View email and phone details for 16
employees at Zappix.
Zappix's industry is
Software Development
Zappix's top competitors are
Visualvault,
Cresta,
Upstream Works Software,
Technologist,
Yellow.ai,
Codeex,
Grm Information Management Services,
Palgenie Technologies Private Limited,
Companyon Ventures,
Sanas.
Zappix's categories are Software Development
Zappix's founding year is 2011
