Michael Desantis Email & Phone Number

Boise, Idaho, United States

Meridian, Idaho, United States

Portland, Oregon Area

New York, New York

As a General Manager at Paul Smith, I spearheaded full spectrum operations of a flagship store with net worth of more $7.5 million. I provided leadership to a 15-member team and oversaw sales, staff recruitment, and customer service functions. Additionally, I facilitated financial planning, reporting, and inventory management process and worked in close cooperation with the regional manager.The following are highlights of my contributions to Paul Smith;☛ Enhanced brand… Show more As a General Manager at Paul Smith, I spearheaded full spectrum operations of a flagship store with net worth of more $7.5 million. I provided leadership to a 15-member team and oversaw sales, staff recruitment, and customer service functions. Additionally, I facilitated financial planning, reporting, and inventory management process and worked in close cooperation with the regional manager.The following are highlights of my contributions to Paul Smith;☛ Enhanced brand awareness and executed aggressive marketing programs within the NYC market through planning and coordinating local events, bespoke services, and trunk shows.☛ Ensured compliance with company policies and health and safety procedures and implemented industry best practices through increasing staff awareness and closely monitoring all the activities.☛ Earned a promotion to the position of “General Manager” within a period of 7 months for demonstrating performance excellence and setting exemplary standards of commitment and dedication.☛ Delivered impeccable customer service through strategically coordinating all operations and maintaining the highest ethical standards. Show less

New York City, New York

I worked as a Store Manager and Assistant Store Manager at Anthropologie, I managed all aspects of sales, customer service, and business development operations within a customer facing-environment. I directed a cross-functional team of 100+ employees, including departmental managers, merchandizers, personal shoppers, and customer care associates.It is worth mentioning that I administered staff recruitment and onboarding operations and maintained accurate HR records in accordance with… Show more I worked as a Store Manager and Assistant Store Manager at Anthropologie, I managed all aspects of sales, customer service, and business development operations within a customer facing-environment. I directed a cross-functional team of 100+ employees, including departmental managers, merchandizers, personal shoppers, and customer care associates.It is worth mentioning that I administered staff recruitment and onboarding operations and maintained accurate HR records in accordance with applicable laws and regulations.The following are highlights of my contributions to Anthropologie;☛ Achieved year-over-year store sales goals and payroll metrics through implementing strategic sales growth initiatives and streamlining operations.☛ Orchestrated and conducted in-store events and strengthened partnerships with local businesses that resulted in increased customer acquisition.☛ Optimized customer buying experience and satisfaction through ensuring cross-departmental collaboration and effectively resolving customer complaints.☛ Reduced inventory shrink rate from 2.2% to .95% through improving inventory management processes and maintaining a strict control environment.☛ Established the petites department from concept to completion and generated additional revenue of over $60,000 per week. ☛ Led, mentored and developed staff members by providing effective training on process issues, client service techniques, and market trends. Show less

Riverdale, New Jersey

Throughout my career as a Store Manager in Pier 1 Imports I supervised daily operations of a retail store and held responsibility for recruiting staff, budgeting, networking with suppliers, creating displays, implementing safety policies, and setting sales targets.The following are highlights of my contributions to Pier 1 Imports;☛ Exceeded sales growth target by 18% improved store’s ranking to 3rd from 1,100 stores through developing and implementing innovative visual… Show more Throughout my career as a Store Manager in Pier 1 Imports I supervised daily operations of a retail store and held responsibility for recruiting staff, budgeting, networking with suppliers, creating displays, implementing safety policies, and setting sales targets.The following are highlights of my contributions to Pier 1 Imports;☛ Exceeded sales growth target by 18% improved store’s ranking to 3rd from 1,100 stores through developing and implementing innovative visual merchandizing plans and increasing selling skills of the staff.☛ Promoted a cooperative and harmonious work environment to facilitate positive employee morale, productivity, and continuous performance improvement. Show less