Michael David Garrett, Mba/Mha Email & Phone Number

United States

Morrisville, Nc, Us

Zurich, Zurich, Ch

Participate in IT business requirements and technical specification reviews. Identify software variances through regression testing and partnering with BB&T product managers and developer/programmers to ensure UAT compliance of 'Mortgage Online Account Openings' and other web-based and mobile applications.

Durham, North Carolina, Us

Durham, Nc, Us

Work with IT developers and Project Management teams to recreate production issues in order to successfully test software codes in Functional, Integration, and Release regions.Execute test plans and test scripts on HP Quality CenterFollowed up with Project Lead on status of assignment; notify project team on identified defects and recommend potential problems.Ensure test plans and related documentation i.e. functional specifications meets regulatory business requirements.

Durham, North Carolina, Us

Managed scope of work as an administrator within InForm trial database. Facilitated understanding of CDM Data Management processes across the organization, and educates cross-functional teams on best data management practices.Developed InForm technical specifications for CEC data management and status reports.Developed and author QC, UAT, Production Qualification test cases to test code changes (PGLC). Authored Data Management Plan, the definition of all requirements and workflows that support data management activities on a project.Consulted with external partners to identify data requirements and specifications. Independently worked with sponsor and vendors to reach agreement on a data format and disposition, including archival. Oversaw, managed and was accountable to the Program Lead for data management deliverables, timeline and budget.Coordinated with cross-functional team to develop and manage project timelines. Hosted external audits.Responded to external audits by initiating corrective action plan where necessary.Oversaw data team meetings and project related communication.Lead project related communication regarding data management within DCRI and with external parties.Independently lead weekly internal and external meetings that are cross-functional in nature and or include Project Sponsors.Communicated with sponsor to clarify expectations and requests.Provided content for project communications (articles, publications).Prepared presentations to clients at internal and external meetings.

Quality Control Analyst for Duke Clinical Trials on Lab Integrations and Migrations.Authored detailed test plans, test results including comprehensive test cases and test data based on Data Management requirements. Ensured test plans and related documentation meets regulatory requirements.Tested software programs and computer results to specifications and documentation. Identified, analyzed, and documented defects, questionable functions, errors, and inconsistencies in software program.Participated in requirements and technical specification reviews. Identified software variances from standards and partner with Data Management and Program Developer staff to ensure compliance.Contributed to the establishment of standards and procedures for software testing.Verified existing processes and recommends opportunities for alternate testing methodologies or process improvements based on current industry standards. Tested and validated CDD scripts, Alerts, Clinical Site Payments, IVR Reports, and a host of other Informatica Projects.Managed the testing/validation environments and coordinating setup and availability required to meet project deadlines.

Anaheim, Ca, Us

Tested hardware, firmware, and software of Extron's A/V products. Reviewed and analyzed QA test plans and test findings from such as Linux, Windows, and MAC-OC programs.

Replacement of North Carolina's Medicaid Management Information System-OMMISS.UBAT/UAT Sr. Test Lead Engineer on NCMMIS Pharmacy and Medical ClaimsTesting Web API Portals for NC MIPS (Medicaid Incentive Payment Program for Electronic Health Records)

Dublin 2, Ie

Quality Assurance Manager-Proposed Maryland Medicaid Project for US Department of Health and Human Services.

Boston, Ma, Us

Evaluated business system delivery specifications and technical system design requirements for Oracle HRMS-Payroll Services. Quality Center 9.0 Administrator; Test Director. Test Environment Administrator-System Integrated Testing. CERT (Control-M/Unix) Administrator-Pre-Production Test Environment. Test Quantum-Vertex tax changes. Ensured test plans and test cases are defined. Document test cases to ensure code enhancements and fixes for to existing web applications satisfy business requirements. Validated proper traceability between test cases and requirement documentation. Tracked test execution to planned test schedule to ensure timely delivery of testing deliverables. Team Lead for a special QA group responsible for analyzing root causes of production defects. Reduced production defects by 36%.Coordinated defect root cause analysis process with team.Created and presented monthly defect containment action plan. Ensured that software problem reports were documented, maintained and monitored. Participated in the design and execution of both automated and manual test scripts. Interacted with both business and development personnel to assure functional and operational needs of the business are met. Manage offshore personnel to ensure daily test activities and deliverables are met.Monitored close adherence to SAT's systems development lifecycle processes and associated documentation. SIT/CERT Environment Administrator. Oversight of QA Pre-Production test environment (Control-M/Unix) to ensure test environment is in proper order to support testing activities.

Worked with IT developers and offshore teams to recreate production issues in order to successfully test codes in Functional, Integration, and Release regions.Executed test plans and test scripts on Mercury Quality Center-Test Director in order to effectively display the scope of the project.Followed up with Project Lead on status of assignment; notified project team on identified defects and potential problems.Assisted in designing and implementation of operational steps and procedures (SOP's). Responsible for performance monitoring, data analysis, regression and negative testing. Developed and executed communication plans and change management approach. Used Test Director to execute/pass or fail test scripts.Assisted with cross-functional technical support.Implemented Quality Assurance initiatives, validated procedures and supporting HIPPA regulations.Recreated test case scenarios and executed test scripts based on problem specifications and technical requirements relating to claim processing on Power MHS.Ran batch schedules for testing scenarios.Participated in project status meetings. Assisted in the development and implementation of business initiatives.Effectively tested multiple projects using Power MHS and Mercury Quality Center.Provided Power MHS technical support to business areas during project implementation.Executed operational procedures and technical steps on Power MHS and Test Director.Improved process flows and use of information resources for project implementation of initiatives.

Durham, Nc, Us

Adjudicated variety of high dollar professional (HCFA 1500) and facility claims (UB-04-92) using specific electronic technical hold codes on system Power MHS.Involved on a project management team for medical records that identified trends. Created Visio process flows to identify steps on specific Electronic Data Interchanges. Manually adjusted and reversed medical claims for refunds using Power MHS and/or Blue Art tool. Identified claim errors and defects on Mercury Quality Center-Test Director 9.0 providing feedback to direct and offshore management.Researched technical hold code issues as it relates to Power MHS and other mainframes. Facilitated and coordinate staff meetings.Analyzed and process various queries (SQL), and other ad-hoc reports relating from rehabilitation to multi-ambulatory surgeries within BCBSNC Commercial and Government Operations business unit. Provided technical support for a variety of high priority front-end and back-end claims by using various business processes and intranet systems such as Mercury Quality Center-Test Director-9.0, MaxMC, Access, Power MHS, Ansir, and IPD.

Managed Lockheed Martin Pension Accounts.Developed financial recommendations and presentations based on research and detailed analysis.Provided customer service support to Lockheed Martin's employees. Managed and problem solved benefit issues relating to Retirement Pension Plans, 401K Plans, IRAs as they pertained to each customer's account. Educated Lockheed Martin employees on unique benefit and pension options.Demonstrated skill on building relationships and customer loyalty.

Armonk, New York, Ny, Us

Conducted on-site benefit presentation at integrated companies.Provided medical benefit and enrollment support for 12 to 5,000 employees integrated from other companies into IBM.Maintained benefits system used to enroll and terminate employees' benefits.Submitted electronic enrollment data files to the insurance providers.Provided resolution to escalated benefit enrollment cases as it pertains to employee's medical benefits. Contributed to the overall improvement of customer satisfaction.Reviewed integrated companies due-diligence as it related to unique terms and conditions of benefits. Trained Customer Service Representatives on IBM medical benefits.

Contributed to significant 43% profit increase in sales while promoting excellent customer focus.Managed 15-20 employees.Developed sales team.Recruited and hired employees. Measured performances against industry benchmarks. Analyzed quantitative data for the business using various financial reports.Processed Excel spreadsheet shell documents.

Mba/Mha, Business And Health Administration

Ba, English

Credits Towards Ba

Graduate Assistant, Teaching Fellows Program.

Academic High School Diploma, Academic High School Diploma

Project Management Certification, Project Management