Md Golam Mostafa Email & Phone Number

Fredericton, Nb, Ca

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

New Minas, Nova Scotia, Canada

United Arab Emirates

Manage a restaurant in accordance with Company Policies and Procedures and assume primary responsibility for the achievement of designated customer, profit, sales, employee, P&L targets.Role Description :• Maintain highest level of Food Safety Compliance and Local Health standards in the restaurants• Maintain standard operating procedures consistently in terms of Receiving and Storing, Breading, Packing & Bagging for all products in the restaurant • Maintain high level of safety and security in the restaurants using approved tools• Update pod optimizer regularly for the store to check the section types.• Plan & Execute: LSM Calendar to include one day per week• Manage Labour Cost effectively, ensure optimum level is reached and monitored consistently• Daily/Weekly & Monthly Inventory • Cleaning Materials Usage control• Utilities Management• Recognize and celebrates team achievements• Resolves Second line and Team members issues & concerns• Build and maintain effective team work spirit • Ensure pre – shift meeting is conducted to align team with updates or targets• Set performance objective and KPIs to team• Review team’s performance periodically and provide coaching and support whenever needed• Draft IDPs for team • Manage the In Store T&D programs consistently and effectively • Maximize the development of the high potential employees for career growth aspirations• Actively manage the Bench Planning System• Leverage the use of technology thru vault and monitor the progress of the vault KPIs to reach to all requirements• Newly hired team members on boarding and orientation • Make each customer a “Happy Customer”• Put Service Values principles in action • Train and motivate team to exhibit 101% guest satisfaction• Conducts Guest Satisfaction Walks and FOH Readiness Checklist • Service Values and Moments of Truth certification every 15 days • Inspire and recognize Guest Experts for Customer Mania behavior

United Arab Emirates

Assist the Restaurant General Manager in the management of a restaurant in accordance with Company Policies and Procedures and with shared responsibility for the achievement of designated customer, profit, sales, and employee P&L targets.Role Description:• Assist RM in developing AOP, RBP, and Budgets and in tracking restaurants KPIs, review with the team and develop improvement targets.• Assist RM in implementing the marketing plan• Assist the RM in implementing in-store promotions and ensure that all staff are fully briefed to deal with the promotions• Replace RM during his absence in all duties & responsibilities. • Could be assigned any extra tasks by restaurant manager as per work needs. • Create a climate for team members to encourage new ideas. • Conducts performance appraisals, takes discipline action, motivates and trains• Provide Coaching & Feedback for his team.• Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team• Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standards of services in all restaurants according to the operation manual.• Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints. • Enforce and support all training & development plans for all staff under his/her supervision.• Ensure the implementation of the monthly training plan.• Works with RMs to develop R&R plan and lead the R&R activities in his area. • Coaches and models team involvement in problem solving to improve customer satisfaction• Monitors and implements programs to improve order accuracy, delivery time, courtesy and cleanliness• Coaches and models delivery team involvement in problem solving to improve customer satisfaction• Communicates marketing initiatives / New product launches and prepares the shift to execute well.

United Arab Emirates

Assist Restaurant Manager in supervising the Team members; monitor their performance, making sure that they perform according to the brand’s standards.Role Description:• Prepare daily consumption & sales report• Prepare the daily plan of the day/ shift• Monitor and motivate sales activities.• Participates in handling cost control • Conducts daily critical inventory.• Complete all daily paperwork and in-store banking for the designated shift.• Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.• Work on effective food production and handling, to minimize food waste and best utilization of raw materials.• Ensure that sufficient labour and supplies are available, taking corrective action where necessary.• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.• Provide supervision for employees to ensure that brand owners standards maintained throughout the shift.• React to resolve Emergencies as appropriate.• Recognizes routine problems and resolve them • Manage designated shifts ensuring that all policies and procedures adhered to.• Ensure that the restaurant cleaning plan adhered to.• Assist restaurant management with training new and existing employees towards brand standards and Team Leader proficiency and ensure the standards maintained.• Record performance gaps and report performance deviation.• Reward & recognize Team member in his shift.• Notifies Restaurant Manager of grievances or potential problems.• Successfully resolve customer complaints and queries correctly and confidently reporting serious complaints to the RM or Area Coach as appropriate.• Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team• Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints.

United Arab Emirates

Maintain brand standards. Cook & prepare products, serve & host customers, handle orders transactions, promote sales and handle customers’ complains whenever appropriate. Ensure maximum guest satisfaction. TM could work as a cashier/packer, cook and/ supply base as assigned by duty manager.Role Description:• Prepare daily stocks for my working area • Help other team members and offers suggestions to improve restaurant performance• Keeps food preparation area, equipment’s and utensils clean and sanitary• Performs general cleaning task (Emptying trash if needed, mopping floors, cleaning rest rooms, stock room, refrigerators, freezers, walk-in cooler, kitchen equipment etc…)• Keeps lobby, front counter, drive thru, packing area and rest rooms cabinets.• Deliver highest possible level of customer service, Greets customer pleasantly and politely while taking orders• Assist carryout customers• Refers serious customer complaints to restaurant management• Handles minor customers complaints with courtesy, politeness and patience• Prepare packs and properly hold all products• Minimize wastage of products through the strict observation• Meet specification of food handling procedures• Fully aware of all menu items and current prices• Performs other duties as referred to by restaurant management team• Reports any malfunctioning in equipment performance to Manager on duty.• Operates equipment properly according to standards. • Monitors product quality• Checks and observes expiration dates of all products.• Performing other duties and responsibilities as required or requested.• Implement the personal development as set by the Crew Supervisor and management team. • Support in the training process of new employees if needed and as per the standard. • Prepare the food as per standards to ensure serving the best quality for the customers.