Minh Duc Hoang Email & Phone Number

Ho Chi Minh City, Vietnam

• Conducted research and developed business plans for new ventures, including a live music performance company and a healthcare company.• Provided seamless bilingual communication support between the Chairman, local government representatives, and VIP guests.• Effectively communicated and followed up on the Chairman's directives with relevant departments.• Collaborated with teams to conduct factory audits and facilitated activities and events for the corporate union. • Welcome… Show more • Conducted research and developed business plans for new ventures, including a live music performance company and a healthcare company.• Provided seamless bilingual communication support between the Chairman, local government representatives, and VIP guests.• Effectively communicated and followed up on the Chairman's directives with relevant departments.• Collaborated with teams to conduct factory audits and facilitated activities and events for the corporate union. • Welcome and take care VIP guests of the chairman at group events. Show less

Ho Chi Minh City, Vietnam

• Attended critical meetings with cross-functional teams and Board members, ensuring smooth information flow and capturing key decisions.• Developed project timelines and strategic roadmaps following meetings to support, oversee, and advocate for changes, business directions, and projects on behalf of the Board.• Provided strategic consulting and coordinated across departments and business units on the behalf of the CEO to establish, monitor, and execute impactful business strategies… Show more • Attended critical meetings with cross-functional teams and Board members, ensuring smooth information flow and capturing key decisions.• Developed project timelines and strategic roadmaps following meetings to support, oversee, and advocate for changes, business directions, and projects on behalf of the Board.• Provided strategic consulting and coordinated across departments and business units on the behalf of the CEO to establish, monitor, and execute impactful business strategies and projects.• Led the Operations department, ensuring a quality work environment and providing comprehensive support to other departments and business units.• Developed and implemented a personal branding strategy for the director and team leaders, enhancing their professional image and influence.• Acted as a trusted advisor, offering solutions and insights to directors and leaders faced with challenges. Show less

Ho Chi Minh City, Ho Chi Minh City, Vietnam

• Represented the director in authorized meetings, ensuring her voice was heard and interests were effectively presented.• Streamlined daily operations by efficiently processing, reporting, and resolving any issues that arose.• Planned, oversaw, and tracked the progress of projects undertaken by functional teams according to the director’s request.• Cultivated and maintained crucial internal and external relationships as needed by the director.• Collaborated with functional… Show more • Represented the director in authorized meetings, ensuring her voice was heard and interests were effectively presented.• Streamlined daily operations by efficiently processing, reporting, and resolving any issues that arose.• Planned, oversaw, and tracked the progress of projects undertaken by functional teams according to the director’s request.• Cultivated and maintained crucial internal and external relationships as needed by the director.• Collaborated with functional teams in developing impactful branding strategies for clients.• Worked effectively within a team to evaluate and approach potential clients. Show less

Ho Chi Minh City, Ho Chi Minh City, Vietnam

• Successfully spearheaded an account team in developing and executing comprehensive marketing plans for multiple multi-billion VND projects under tight deadlines.
• Fostered strong collaboration with a diverse marketing team encompassing digital, graphic, PR specialists, and external vendors to achieve exceptional creative outcomes.
**********Key achievements:**********
• Championed a cultural shift towards a more collaborative and creative work environment, fostering innovation and team spirit.

Ho Chi Minh City, Vietnam

• Led the marketing recruitment team, collaborating with various departments to design, manage, and implement targeted marketing activities aimed at attracting qualified candidates.
• Established valuable partnerships with key stakeholders, including universities and digital recruitment agencies, expanding the talent pool and outreach capabilities.
• Played a vital role in organizing and managing monthly national recruitment tests, resulting in a significant 40% increase in candidate satisfaction.
**********Key achievements:**********
• Effectively managed an annual budget of 8 billion VND to strategically plan and execute comprehensive marketing campaigns throughout the year.
• Implemented successful strategies that led to a 30% increase in brand awareness through impactful events, sponsorships, and internship programs.
• Established strategic partnerships with four top universities and numerous leading digital recruitment agencies, expanding talent acquisition potential.

Sydney, Australia

• Ensured seamless alignment of operational processes with core brand values and a customer-centric approach.
• Led and managed administrative and customer service teams, fostering a positive work environment and fostering exceptional customer interactions.
• Collaborated closely with the marketing department and reported directly to both national and regional managers, ensuring the successful operation of two campuses in Sydney and driving sustainable growth within the business unit.
**********Key achievements:**********
• Collaborated effectively with the Board of Directors and marketing managers to establish strategic processes and reposition the brand, resulting in a remarkable increase in student enrollment from 100 to over 1,000 within a single year, prompting the opening of an additional campus.
• Built strong relationships and facilitated productive communication with government audit representatives, including the ACS, CPA, and CA.
• Provided insightful support to marketing staff by assisting with complex issues, resolving conflicts and complaints, and actively rebuilding partnerships.
• Led and inspired enthusiastic teams, enabling them to navigate challenging circumstances, including resource constraints, market slumps, government policy changes, and organizational restructuring.
• Planned and implemented engaging monthly events for hundreds of international students, fostering a positive and inclusive campus environment. Additionally, successfully trained and coached seven staff members to effectively manage these events independently.
• Achieved a significant improvement in customer satisfaction, raising the score from 65% to 88% through establishing a customer-centric culture, implementing comprehensive training programs, and actively leading the customer service team.

Sydney, Australia

Performed board responsibilities ensuring excellent customer experience and assisted marketing activities. Facilitated communications between students and other departments, assisted departmental projects, events, developed student engagement in social media, initiated public relations at the reception desk, and coordinated customer activities.

**********KEY ACHIEVMENTS**********
• Lifted customer satisfaction with student service to 94% by following the company’s brand guide.
• Boosted 35% customer engagement via successful monthly events and contents on Facebook page.
• Gained a 25% increase in event attendance by coordinating with the designing and writing team to create high-quality contents, emails, and announcement materials.
• Managed database, solved problems, and consulted more than 700 international students.

Sydney, Australia

Assisted a wide range of marketing and HR activities. Cooperated with the marketing manager and recruitment team to design and launch marketing campaigns through newspaper ads, promotions, social media channels. Conducted full-cycle recruiting to provide new staffs to partners (including Hilton, Sheraton, and Park Hyatt). Host weekly orientation events and business conferences to staffs.

**********KEY ACHIEVEMENTS**********
• Proposed a newspaper ad targeting the Vietnamese community in Sydney that attract hundreds of talents.
• Organized and hosted weekly orientation events and business conferences to staffs. Achieved a 67% increase in audience engagement through embedding flexibility, entertainment, creativity, and inspiration to presentation.
• Supported HR team to surpass recruitment KPI for 15% through successful marketing campaigns, recruitment activities, and effective informative conferences.

Sydney, Australia

• Developed marketing contents which aim to different market segments—A 25 percent increase in web traffic in different demographic groups was recorded within 3 months.• Create Big Ideas that breathe life into marketing contents.• Collaborate with a cross-functional team to manage all corporate’s social media channels and websites (Facebook, Slide Share, Pinterest...) that are connecting currently 42,592 people.

Vietnam

• Conduct research in the fields of knowledge management, culture and organizational learning process• Support grading, scheduling process and contribute to developing e-learning materials.

Master’S Degree, Master Of Commerce (Marketing, Hr & General Management)

Bachelor’S Degree, Business Administration And Management, Second Class Honors (First Division)

One more step to prepare for my journey. Worked closely with a professor as an assistant and conducted cultural and management research.

Bachelor’S Degree, Business Administration And Management, General

My very first steps to explore the business world.