- Write, edit, and maintain documents for Healthcare and IBPA software products- Build Online Help and also create PDF manuals for the software- Work closely with SMEs to complete Technical Documentation- Update existing Module Reference Guides for various products- Create new Module Reference Guides using IxiaSoft- Sync with the Solutions Team to work on Solution Guides- Engage in publishing activities to create Online Help and PDF outputs using Madcap Flare

• Manage technical publication projects from scratch and ensure timely delivery of documents for each release• Develop high quality online helps using Madcap Flare for in-house OSS-BSS platform and connectors• Work on customer facing documents, including installation guides, product guides, and release notes• Create Release Notes for each release of the platform and multiple connectors• Work with the global team to research on document structures and create formats that can be followed by everyone• Modify UI messages to make them error-free on the portal• Train and mentor team members on Technical writing styles, writing and editing various documents, such as release notes and product guides• Won an award for performance

Writing technical content for the Software developed by Ensim Corporation and 4Loops Solutions

• Leading the content team for both Softz Solutions and its sister concerns - MyPrivateTutor and Brishti Technologies• Writing website contents on various topics for clients• Developing content for in-house websites• Writing content for blogs and websites• Editing content written by other writers

I provide content for different client websites and also translate documents from English to Bengali and vice versa for a client website.

Added value to the market research services prepared by the analysts by correcting mistakes in grammar, sense, and communication.

I was in charge of developing contents, including business contents for clients.

Developed content on different types of topics, such as travel, sports, and so on.