Michelle D. King Email & Phone Number

Brooklyn, New York, US

Pittsburg, CA, US

Own Your Career is an organization dedicated to helping individuals cultivate their career path and personal growth. We offer training, resources, and coaching focused on leadership development, career transitions, and work-life balance.

As an Instructional Designer at Lead Different Consulting, I create and implement innovative learning solutions that drive organizational effectiveness and employee growth. My role involves designing engaging and impactful training programs that cater to diverse learning needs across various industries. Leveraging cutting-edge educational technologies and.

As a Fractional Chief Learning Officer (CLO) and Learning & Development Strategist at Insignia Training Partners, I design and implement comprehensive learning strategies tailored to client needs. My role involves developing innovative training programs, optimizing learning systems, and providing strategic guidance to enhance organizational performance and.

Denver, Colorado, US

As a contract instructor for Bossed Up's Level Up program, I create and deliver course content, instructing cohort participants to help them advance their skills. Additionally, I provide leadership coaching to participants, guiding them toward personal and professional growth.

Atlanta, GA, US

■ Successfully created, organized, structured new position with limited resources in fast-paced, high-growth, VC-backed startup environment■ Managed the end-to-end strategy, design, budgeting, and successful delivery of three innovative experiential learning programs encompassing 36 modules,incorporating leading practices in adult education including.

Walldorf, BW, DE

■ Built and managed a team of 8 learning instructional designers and 4 dotted line reports. Successfully designed training programs for 1,000+ employees from entry-level to executive levels across Ariba & Fieldglass product lines.■ Designed and implemented 330+ pieces of content using various modalities (podcasts, bite-size training, e-learning.

Walldorf, BW, DE

■ Managed global process in managing development requests to service customers. Partnered with engineering, escalation managers, customer success teams, implementation partners, and customers to quickly resolve issues. ■ Created communication process in system to ensure proper communication with clients and improved documentation of issues, deflecting.

San Jose, California, US

■ Hired to consult on rehaul of the entire HXM system, partnering with stakeholders across the company to identify opportunities to drive efficiencies in design of the new system. ■ Project consultant on multi-million HXM project across 40 people (IT, HR, Development, Internal Customer Support). Updated legacy systems and 3P vendor integrations, ultimately.

Walldorf, BW, DE

■ Managed NAM/LATAM customer escalations across thousands of global enterprise accounts by ordering, structuring, and bringing major incidents to management’s attention. ■ Optimized customer escalation process given business needs, impact, and overall health of the customer, ultimately reducing escalation rate from 65% to 20% of tickets. ■ Created.

Walldorf, BW, DE

■ Led transition after SAP acquired SuccessFactors, spearheading global enablement across 1,500 people across the Philippines, India, North America, and Europe. ■ Identified need to develop onboarding/enablement for two new roles, hired, and trained the first 100 people: Customer Engagement Executive (drove renewals and upsells) and Customer Support.

South San Francisco, California, US

■ Served as a leadership-level IC leading global enablement strategy for all product lines and across the company of 500+. Mentored new hires and more junior employees across the company.■ Built the 1st 24-hour customer service process “Follow the Sun” transitioning clients to team members across time zones, ultimately driving customer satisfaction and.

Radnor, PA, US

Specializes in applying practical quantitative techniques to management problems in the public and private sectors. The firm performs analytical work in six major areas: market forecasting, customer satisfaction and loyalty studies, research and development planning, operations management, strategic planning and policy analysis. Clients include energy.

Doctor Of Education - Edd, Leadership And Innovation

Master Of Education - Med, Learning Design And Technologies

Bachelor Of Arts (B.A.), Organizational Leadership, Women And Gender Studies