Md. Moniruzzaman Email & Phone Number

Dhaka, Bangladesh

Duties/Responsibilities->CRM for Financial Activities professionals must be familiar with the financial regulations.>Managing and maintaining the CRM System.>Keep up with the latest trends and best practices in paid and paid media platforms.>Working knowledge of database management systems, such as Microsoft Excel, Google Sheets, and others.>Organizing files for billing, customer and client records, etc.>Responding to all inquiries in a polite and timely manner.>Set up a positive mindset for any other tasks assigned by the management from time to time.

Dhaka, Bangladesh

Duties/Responsibilities• Receiving and processing parcel/incident-wise complaints.• Reviewing, analyzing, and collecting documents through investigations, audits, and incident reviews.• Maintain effective communication with merchants, customers, and internal stakeholders.• Understand and manage end-to-end parcel journey, in all aspects of parcel complaint, procedures, and services.• Ensure on-time escalation & get to the bottom of the complaint journey as per the expected resolution time.• Ensure end-to-end communication as per business policy.

House-31 Gareeb-E-Nawaz Ave, Dhaka 1230

Duties/Responsibilities:• Hiring, training, supervising, and evaluating employees.• Preparing employee work schedules.• Addressing employee disputes, questions, and concerns.• Ensuring all staff adheres to safety standards, company policies, and procedures.• Managing and accounting for all money-handling procedures.• Ensuring the shop is adequately stocked, clean, and visually appealing.• Motivating employees to reach sales goals and provide excellent customer service.• Handling customer complaints.

Dhaka, Bangladesh

Duties/ResponsibilitiesManaging Driver-Partners relationship as Uber Representative working with new supply & Existing supply, and giving Service-related information to the customer over the call.Division.New Supply:• Pitching referral schemes to partners.• Provide detailed information to convert potential partners.• New supply onboarding & training.• Verifying required documents & approving.Existing Supply:• Handling Quality Assurance of driver-partner, Customer escalations & critical issues.• Handling payment details & queries.• Developing quality and informative ' Communications' on behalf of Uber.• Ensuring the payments required communication with the operations team for successfully running the weekly payment cycles.Additional:• Calling support over the phone.• Inform the superior if there is an important issue.

Gazipur District, Dhaka, Bangladesh

Duties/Responsibilities:• Achieving everyday sales targets.• Preparing work plans for achieving goals.• Maintains relationships with clients. • Providing overall guidance to newly-recruited Sales Representatives.

Bachelor Of Business Administration - Bba, Hrm (Human Resource Management)

Higher Secondary School Certificate (H.S.C), Business Study

Secondary School Certificate (S.S.C), Business Study