Michael Neuman Email & Phone Number

Washington, District Of Columbia, United States

Washington D.C. Metro Area

- Configured High-Availability network servers to ensure 99% uptime- Designed backups for on-site, off-site, and cloud recovery options- Designed and Implemented Infrastructure Virtualization plan- Executed $100,000 project to replace existing HPE EVA4400 SAN environment with HPE 3PAR 8200- Directed server and workstation upgrades from Windows 7 to Windows 10 and Windows 2008/2012 to Windows 2016

Roanoke, Virginia Area

- Led enterprise-wide hardware/software installations, server upgrade/expansion, and integrated new technologies into existing data environment- Supported post-migration environment from Exchange Server 2010 to Office365- Produced, maintained and improved documentation on various internal processes, OS standards, and refresh cycle schedules- Coordinated with other teams to support additional network hardware such as firewalls, load balancers and switches, and storage hardware such as SAN, DAS and NAS systems- Managed, led and supported Windows 10, Server 2008 and 2012, VMWare and Active Directory domain network- Introduced and Assisted in migration to Lansweeper for all network asset management with software deployment and integrated helpdesk

Radford, Va

- Reengineered manufacturing company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols- Acted as escalation point for troubleshooting advanced network/system issues; maintained 100% uptime of all network, hardware and software resources- Administered cost-benefit analysis on potential upgrades to budget, plan, and implement hardware replacements- Developed and updated user documentation, and provided technical support training for new employees- Decreased restore time to less than 50% of prior configuration by implementing effective backup/restore process- Managed large, complex environments with hundreds of servers across multiple datacenters on multiple continents- Planned and Coordinated plan of implementation for RF antenna to enhance cellular service inside manufacturing facilities across the country

Salem, Va (Colket Center)

- Administered audio and visual equipment installations for collegiate level events of both small and large scale, successfully coordinating with event planners and crew members- Managed 15 crew members including interviews, onboarding, evaluations, reprimands, and terminations- Designed and deployed training materials and courses for entry-level audio/visual engineers- Agreed to work anytime needed, including evenings and weekends, to respond to emergencies as well as provide overall better working conditions- Collected data for operational reports and met routinely with higher management to improve work flow for our team and others- Headed 5-year equipment upgrade plan to allow for obsolete and dilapidated equipment to be retired and new, safer and energy efficient equipment to be purchased and implemented

Salem, Va (Colket Center)

Salem, Va (Information Technology)

- Set up, tested and configured networks, desktops, laptops and printers- Assisted in preparing for migration of entire exchange server to Office 365- Coordinated hardware and software repair processes with outside vendors- Assisted in installing Wireless Access Points across the college campus and configuring them to work with student, faculty and staff ID badges- Contributed to research of installation of roof-mounted RF antenna for enhanced cellular signal inside a dormitory for students.- Resolved technical issues for clients in person, on the phone and through e-mail- Answered user inquiries regarding computer software and hardware operation- Created employee training materials and procedures to teach in- house workers proper software and hardware protocols- Trained new employees in effective diagnostic and repair procedures

Roanoke, Virginia Area

- Assisted in Streamlining company best practices by testing/deploying network software. Assessed and identified security-relevant issues and mitigated problems/vulnerabilities- Assisted and Managed in configuration and migration from Exchange Server 2010 to Office365Initiated the research for a more efficient means of delivering software to company desktops. Performed a cost-benefit analysis and developed templates that packaged software in a uniform manner to company desktops- Installed, repaired, deployed, and upgraded desktops and laptops- Administered troubleshooting on and assisted with network connectivity issues, email accounts, network printing, and application issues- Headed installation and configuration of Lansweeper on local server for network and asset management, including integrated helpdesk

Salem, Va

- Headed migration of Small Business Server 2003 to a larger server network on Windows Server 2012 R2, including Domain Controller with Active Directory, Exchange, Print Management and File Servers with active quotas- Configured, managed, and began migration of email from outside provider to Office365- Administered upgrade and installation of new computer systems for the entire office team to Windows 8.1- Increased team productivity and automated repetitive tasks with batch files, PowerShell, VBScript and WMI- Applied best practices of software development while staying abreast of advances in the practice- Ran focus groups, surveys and experiments with real users in collaboration with the Virginia Synod- Developed training materials, procedures, and established requirements for new systems and upgrades as the company continues to grow and expand

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management

Information Technology

Bachelor Of Arts - Ba, History

General Studies

High School Diploma, General Studies