Melissa Randall Email & Phone Number

Same job as the Questar position (company was bought out by NWEA)

Minneapolis, Mn

• Collaborates with users, in-house stakeholders, clients, and a blended in house and international development team to design academic (K-12) testing products while working 100% remotely.• Currently redesigning our administration application that has had over 13 million page views over the last year to a modern responsive interface while also updating the information architecture, accessibility, and structure of the site.• Redesigned the companies test delivery system (a program which the students use to access and take their tests) to modernize, prioritize user experience, and provide equity to students with accommodation needs. The updated application has been used by 100,000+ students to test in six different states. • Launched a brand new product offering to allow teachers to create their own tests. Co-lead and collaborated with a team of 20 individuals to merge technology from our current system with new designs to provide a market competitive • Designs new products and features to be at minimum WCAG 2.0 AA compliant to make sure users have an equitable testing experience. • Self-manages time amongst competing projects and priorities. Handles changing deadlines and priorities on a daily basis. • Conducts user interviews and uses the results, along with best practices and data collection to continually update and improve various products.

Minneapolis, Mn

• In charge of designing interfaces for numerous internal applications and seeing them from the requirements phase all the way through development and production. • Designed an updated user interface for online testing used by children in grades 3-12 in various US states. The system has thousands of concurrent users during testing season. • Conducts user testing sessions with both students and teachers to go through new designs to ensure ease of use.• Designs with 504 accessibility and web accessibility standards compliance in mind (including keyboard accessibility, appropriate contrast, additional visual cues into addition to color changes, alt text, etc.)• Goes through extensive and approvals both within the company and with client stakeholders for all design changes.

Global

Traveled the world with Remote Year (group Earhart). Visited and lived in 12 different countries over the course of a year, moving each month to somewhere new. While traveling I worked fully remotely for a US based full time job. Over the course of this year I furthered my adaptability skills and gained invaluable experiences both professionally and personally.

• Worked with clients to ensure the best user experience is achieved on a wide variety of applications, including mobile, desktop, and web.• Conducted user interviews and requirements gathering sessions to ensure that all user and business needs are being met. • Created wireframes to meet the needs of the developers (ranging from sketch to high fidelity/pixel perfect designs). • Created and exported any of the collateral that the development team might need. • Provided limited front end code (CSS attributes) and went through brief code reviews (HTML/CSS) if needed. • Worked closely with developers to ensure the final application looks and functions how it was intended.

• Managed projects which spanned several team members, including coordination and timeline management.• Handled outside vendor management and ordering interactions for branded merchandise and printed items.• Worked with internal clients to provide design and vendor management for HR and recruiting initiatives. • Designed new Marketing inventory within the branding standards and ordered it while adhering to the marketing budget. • Produced wireframes and UX interactions for external clients for mobile (iOS, Android, and Windows 8) and web applications.• Created high-fidelity mockups for use by developers to create websites. • Designed a new packaging system for an external client (DVDs, start screens, icons, etc). • Prepped designs for commercial printing. • Designed images and visual content (banners, icons, and advertisements) for online application. • Organized internal SharePoint resources making information easily accessible to other employees. • Helped to ensure that the Magenic brand was extended to all appropriate resources, including internal and externally viewed items.

• Handled various design projects (including printed materials, infographics, specialty items, web design, and internal resource design).• Handled and maintained inventory, from tracking amounts to working with product vendors to order and design new inventory. • Worked within the existing Magenic brand for all internal projects.• Made sure all templates and commonly used items are up to date and in brand.

Mall Of America

• Managed a fluctuating staff from 25 to 83 employees depending on the time of year.• Handled a portion of training of new hires and performance evaluation of regular employees. • Scheduled a staff of around 80 employees on a bi-weekly basis, handling both changing availability and an irregular schedule of events. • Handled guest and employee concerns. • Operated independently within the entertainment department, as well as conjointly with other departments (predominately Events and Marketing). • Reformatted and updated several key documents, as well as created new documents to help streamline the departments efficiency and replace out of date material. • Occasionally helped to MC events. • Contributed to the planning of several special events throughout the year. • Created a more streamlined inventory system and assisted in the ordering and tracking process.