As a Senior Business Analyst at Optum Healthcare, I specialize in analyzing 340B program data to identify trends and performance drivers across various drug therapies and business lines. Working remotely, I meticulously monitor 340B Dispense data and qualified claims, providing critical insights to inform our business trajectory and support strategic decision-making processes.In addition to data analysis, I actively participate in cross-functional meetings and workshops, collaborating with teams to support strategic initiatives and projects aimed at optimizing our operations and driving growth.Throughout my tenure, I've delivered exceptional results. I exceeded 2022 revenue targets by $4M through strategic leverage of Contracted Entities (CEs) and innovative process enhancements. By devising and implementing creative strategies, I reduced process time from 45 to just 14 days, significantly improving workflow efficiency.One of my key achievements includes developing a solution that slashed the process timeline by over 68%, leading to substantial improvements in operational efficiency. Additionally, I played a pivotal role in expanding our network from 40 to over 80 external CEs by directing team growth for the Optum 340B MVP program.

As a Product Owner at iSeatz in New Orleans, LA from 2019 to 2020, I spearheaded the seamless integration of business requirements into system solutions. Acting as the primary liaison between clients, project managers, and the Development team, I ensured clear communication and alignment throughout the project lifecycle. Through comprehensive business analysis, I conducted impact assessments for new functionalities and enhancements, ensuring they met both technical capabilities and project goals.One of my key achievements was the successful launch of a new travel website for a major client, which significantly increased travel options and improved customer experience. Additionally, I played a pivotal role in defining functional strategy and vision by developing use cases and maintaining requirements traceability.I facilitated requirements gathering sessions with precision, ensuring thorough preparation and effective facilitation to capture critical stakeholder needs. By securing approval and sign-off on all requirements from business stakeholders, I ensured alignment with overarching business objectives and project success.

At Louisiana Healthcare Connections in Baton Rouge, LA, I served as a Business Analyst II from 2017 to 2019. In this role, I played a pivotal part in supporting business initiatives through comprehensive data analysis, identification of implementation barriers, and the execution of user acceptance testing for system integrations. My responsibilities included analyzing user requirements, procedures, and existing processes to recommend enhancements aimed at facilitating effective implementation. I also took the lead in spearheading cross-functional teams, fostering collaboration, and enhancing interdepartmental coordination to address challenges and drive improvements.During my tenure, I contributed significantly to performance management by developing operational reports that significantly improved new business implementation processes. I identified inefficiencies within existing processes and proposed actionable solutions, resulting in notable enhancements to operational productivity. By fostering collaboration among business units, I facilitated more efficient problem resolution and facilitated process improvements that positively impacted overall organizational performance.Additionally, I played a crucial role in updating and maintaining departmental policies to ensure alignment with industry best practices and organizational goals. Through my efforts, I helped establish a culture of continuous improvement and adherence to high standards, contributing to the company's success and reputation for excellence.

During my tenure at Asurion in Sterling, VA, as a Senior Product Manager from 2014 to 2017, I played a pivotal role in driving cross-functional collaboration across various departments, including client teams, product development, supply chain, marketing, legal, and IT. By fostering strong partnerships and securing buy-in for product initiatives, I ensured the timely delivery of results that positively impacted the organization.One of my key achievements during this time was leading a project team to implement an outbound text messaging initiative, which resulted in a significant 15-second reduction in call handle time and a notable 4-point increase in customer satisfaction. Through effective team leadership and end-to-end execution, I guided the successful implementation of this initiative, demonstrating my ability to drive tangible improvements in operational efficiency and customer experience.Additionally, I spearheaded and directed a journey team comprised of 15-30 members to streamline the product replacement process and accelerate customer reimbursement by 3-5 days. By assessing and enhancing all outbound customer communications for Asurion, I played a crucial role in optimizing the customer journey and delivering tangible benefits to the organization.Furthermore, I contributed to significant cost savings for the company by developing comprehensive scope and business requirement documents to establish an Omni Channel experience for all Asurion customers. Collaborating closely with IT, I ensured the seamless integration of technical solutions to support a unified customer journey, resulting in over $800K in savings in 2016 alone.

During my tenure at Asurion in Sterling, VA from 2013 to 2014, I served as a proactive Product Manager, driving initiatives to enhance customer interaction. Recognizing the need for an email response system, I collaborated closely with the IT department to identify requirements and formulate a comprehensive scope for the procurement of a suitable email solution product. This involved a meticulous analysis of existing performance metrics and the direction of a technical support team to propose necessary enhancements.My role extended beyond conceptualization to practical implementation. I developed detailed process flows and facilitated focus groups to ensure alignment with organizational goals. Additionally, I coordinated team travel arrangements to strategize future tech support initiatives, fostering a collaborative environment conducive to innovation and forward-thinking solutions.As a pivotal liaison between various departments, particularly the call center operations team, I played a crucial role during the transition to updated company systems. My responsibilities included providing invaluable insights and support to ensure a seamless integration process, minimizing disruptions to daily operations and maintaining high levels of customer satisfaction.Throughout the project lifecycle, I remained committed to upholding stringent quality standards. I actively supported business requirements by overseeing user acceptance testing, meticulously evaluating system functionality, and addressing any discrepancies to guarantee the delivery of a robust and reliable solution.

At Asurion in Sterling, VA, I served as a Business Operations Manager II from 2011 to 2013. In this role, I was responsible for managing operational protocols to ensure the attainment of service level agreements (SLAs) and critical metrics. This involved conducting thorough analysis of account activity and program performance to drive improvements.Additionally, I facilitated monthly one-on-one discussions and performance evaluations with team members. These sessions were instrumental in enhancing their comprehension of present and forthcoming objectives, fostering a culture of continuous improvement and accountability within the team.As a pivotal liaison, I played a key role in facilitating communication between Asurion and client stakeholders across various hierarchies, including senior management. This involved ensuring alignment on strategic objectives, resolving issues promptly, and building strong, collaborative relationships to drive mutual success.Moreover, I spearheaded the execution of tailored client programs, products, and projects aimed at bolstering the achievement of annual revenue targets set by the account team. This required a strategic approach, strong project management skills, and the ability to adapt to evolving client needs and market dynamics.

• Conduct project team meetings with internal participants, vendors, and clients to ensure projects are completed on time and in scope. • Manage cross-functional project teams to include participants from multiple departments such as - Legal, Engineering, Finance, and Operations. Identified and implemented the Medicare Data Exchange project that provided a cost savings of $12 million annually for the department• Single point of contact between corporate IT department and the Coordination of Benefits department. Ensured that data was collected to measure outcomes and communicated key trends to internal stakeholders.

• Managed the concept, design and release of new e-commerce products, services and tools• Developed training material and delivered train the trainer sessions in 5 locations nation wide.• Provided leadership, training, coaching, and motivation to over 500 sales/service representatives