Marcelo Duarte Email & Phone Number

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

- Prepared documents for air, ocean, courier, and truck freight shipments, including manifest & CERS.- Executed packing, crating & loading robots tooling, and aseptic filling machines microcell and SA25 model USD 5 million dollars (Forklift licensed).- Met customers and vendors to plan the transportation and unloading of aseptic filling machines.- Coordinated carriers, and customs brokers, and effectively completed each shipment on time.- Prepared and followed up on quoting export services for all modes of Transportation & Logistics.- Communicated, met & constantly followed up, expedited, and traced, providing a high-quality level of customer service.- Managed freight-forwarder contractors for air and ocean freight as needed for shipment all over the world, and carriers in Canada and USA.- Released high-valued materials (vials and flow-path components) for robots and machine tests.- Implemented a new checklist process based on 5S and lean concept method.- Assisted inventory, counting, and picking team when required.- General Administrative duties.

Vancouver, British Columbia, Canada

- Provided quoting on export and import services for all modes of Transportation & Logistics.- Prepared documents for air, ocean, courier, and truck freight shipments, including manifest.- Coordinated with carriers, customs brokers, and clients to effectively complete each shipment on time.- Constant followed-up, expedited, and tracing, providing a high-quality level of customer service constantly highlighted by clients.

Vancouver, British Columbia, Canada

- Managed front desk tasks for a full-service boutique hotel, provided bookings andreservations, greeted all visitors in a courteous and professional manner, logged guestrequests and issued room keys;- Processed and received payments, issued invoices and controlled cash flow at the front deskthe cashier answered guest inquiries by email, phone, and web channel. Provided high qualitycustomer service according to the company standards and received great reviews from theguests at the Trip Advisor website just a few weeks after joining the team.- Referred guests to local restaurants and recommended attractions in the city of Vancouverand British Columbia area.

Vancouver, British Columbia, Canada

- Provided high-quality service and worked as a great team player and resulting in being nominated three times for the list of best company employees.

Novo Hamburgo Area, Brazil

A design and trading company, with partners in Hong Kong and China, developing products for the Brazilian market. - Negotiated prices with suppliers, provided quotations, analyzed price materials, revised and approved purchase orders, invoices, packing lists, tech sheets, pitfalls, and DBD schedule production.- Coordinated the logistics process, ensuring that all the orders are processed correctly within deadlines and resolving some delivery issues and complaints from the clients.- Followed up with International suppliers for Brazilian companies (Grupo Boticário, Ceci, Coty Inc, Grendene, Hypermarcas, Luz da Lua, MG Pneus, Renner, etc.) to check in with production progress and do quality control of the products.- Revised and inspected all documentation during the quality certification process of Chinese factories required by Disney and Mattel’s licenses.- Intermediated all communication B2B in the supply chain between Brazil and Asia, providing all requirements from clients’ marketing and procurement departments.- Performed market research and investigated new trends during travels to China, Hong Kong, and London, in 2012, 2014, and 2015.- Supported B2B customers during international trade fairs in Hong Kong (China Sourcing Fair, Mega Show) and China (Canton Fair, China Import & Export, Chinaplas, Dongguan Leather and Shoes, and Yiwu International Trade City) to prospect new trends and suppliers.

Novo Hamburgo, Rio Grande Do Sul, Brazil

- Received and entered, and confirmed purchased orders, and followed up with suppliers, on payments and deliveries.- Prepared and packed customers' orders, and assisted in developing and improving packaging and shipping.- Collaborated with customers, carriers, automated shipping systems, and customs to ship orders internationally.

Campo Bom, Rio Grande Do Sul, Brazil

- Performed biweekly payroll for more than 300+ franchises across Southern Brazil (50 million per annum). - Audited documentation to ensure compliance with agreements between franchisee and franchisor. - Reduced the payment processing time by 50% by eliminating paper check handling.

Campo Bom, Rio Grande Do Sul, Brazil

- Worked in the accounts receivable department, processing and uploading the returns files of revenue (around 50 million weekly). - Developed competence in using SAP through processing database bank statement files. - Analyzed customer credit limits (approving, increasing, decreasing, or canceling the credit limit when necessary). - Participated in the implementation of SAP system, and obtained full training during the transition period. - Reduced the payment processing time by 50% by eliminating paper check handling.

Campo Bom, Rio Grande Do Sul, Brazil

- Kept the database of customers updated, supported the department in daily administrative routines, and followed up with suppliers. - Managed the distribution of more than ten tons of merchandising material for all subsidiaries in Brazil.

International Business/Trade/Commerce

Bachelor Of Business Administration - Focus In International Trade, International Business/Trade/Commerce