Michael Long Email & Phone Number

Las Vegas, NV, US

Las Vegas Metropolitan Area

Las Vegas Metropolitan Area

• Led a team of three client success managers and a client success assistant
• Managed relationships with over 100 accounts, generating $440,000 in annualized revenue and overseeing $500,000 in annual ad spend
• Implemented effective communication, problem-solving, and timely response to client requests
• Identified opportunities to grow client accounts through digital marketing, SEM, and SEO strategies
• Conducted initial and ongoing training for the client success team

Las Vegas Metropolitan Area

• Ensured timely project completion within budget constraints and sought approval for account changes
• Leveraged industry expertise to identify upsell and cross-sell opportunities, aligning with clients' goals
• Maintained accurate records of meetings, decisions, and next actions, communicating effectively with the team and clients
• Implemented strategies to reduce churn and drive account growth by reviewing client health

Las Vegas Metropolitan Area

• Organized contact details for 1000+ accounts within the sales pipeline, ensuring comprehensive data management
• Crafted concise summaries of sales meetings, providing the CEO with insightful overviews for informed decision-making
• Ensured CRM accuracy by promptly inputting account updates and statuses, enhancing overall data quality
• Proactively engaged with commercial buyers, strategically scheduling product demos at their convenience
• Demonstrated exceptional commitment by embracing flexible working hours, including weekends, to accommodate operational demands

Las Vegas Metropolitan Area

• Orchestrated successful planning and setup of the annual fall fundraiser, driving impactful fundraising outcomes
• Conducted enlightening educational visits to universities and hotels, gaining invaluable insights into operational dynamics
• Spearheaded growth-focused analyses, identifying strategic opportunities to enhance organizational expansion
• Cultivated meaningful relationships with prominent business leaders through networking events and dining engagements
• Pioneered a streamlined process to assess business compatibility and alignment, facilitating better understanding of potential partnerships

Las Vegas, Nevada

• Managed casino team support while continuing previous responsibilities
• Optimized revenue by strategically pricing and yielding hotel room rates for two casino customers, resulting in over 15% growth
• Analyzed market factors impacting hotel demand, conversion, and bookings
• Prepared customer data and analysis reports for revenue strategy meetings

Las Vegas, Nevada Area

• Organized team-building activities, including softball, float-building, and movie nights
• Procured equipment, supplies, and catering for thirty-plus employees
• Supervised after-hours team responsible for cleaning and groceries
• Maintained office functionality and aesthetic appeal, performing IT, administrative, HR, and clerical tasks

Houston, Texas Area

• Provided administrative support and assisted department staff
• Raised funds and secured in-kind charitable donations through cold-calling, cold-emailing, and booth assignments during Rockets home games
• Contributed to planning, implementation, and evaluation of community relations programs like food drives, Ronald McDonald House visits, and The United Way
• Managed NBA talent during public appearances and organizational events, such as media day and NBA All-Star Weekend ’13

Carson City, NV

• Strategically evaluated stadium enhancement projects, leveraging resourcefulness to achieve project completion amid constraints
• Executed meticulous maintenance encompassing mound, plate, field, and bullpen upkeep, ensuring optimal conditions for seamless baseball competitions
• Amplified revenue streams by skillfully installing advertising signs along the outfield fence and facility periphery, augmenting financial support to the athletic department
• Orchestrated seamless transfer of responsibilities between work crews, minimizing operational downtime and maximizing task efficiency

Bachelor’S Degree, Business Administration And Management, General, 3.65 Gpa

Activities and Societies: Baseball Team Graduated cum laude Member of the 2012 SWAC Baseball Championship Team

Associate Of Arts, Business Administration And Management, General, 3.80 Gpa

Activities and Societies: Baseball Team Graduated magna cum laude Member of Third-Place Finishing NJCAA Baseball Team

Honors Diploma

Activities and Societies: National Honor Society, Basketball Team, Baseball Team Member of 2006 3A Baseball State Championship Team