• Led a team of three client success managers and a client success assistant• Managed relationships with over 100 accounts, generating $440,000 in annualized revenue and overseeing $500,000 in annual ad spend• Implemented effective communication, problem-solving, and timely response to client requests• Identified opportunities to grow client accounts through digital marketing, SEM, and SEO strategies• Conducted initial and ongoing training for the client success team

• Ensured timely project completion within budget constraints and sought approval for account changes• Leveraged industry expertise to identify upsell and cross-sell opportunities, aligning with clients' goals• Maintained accurate records of meetings, decisions, and next actions, communicating effectively with the team and clients• Implemented strategies to reduce churn and drive account growth by reviewing client health

• Organized contact details for 1000+ accounts within the sales pipeline, ensuring comprehensive data management• Crafted concise summaries of sales meetings, providing the CEO with insightful overviews for informed decision-making• Ensured CRM accuracy by promptly inputting account updates and statuses, enhancing overall data quality• Proactively engaged with commercial buyers, strategically scheduling product demos at their convenience• Demonstrated exceptional commitment by embracing flexible working hours, including weekends, to accommodate operational demands

• Orchestrated successful planning and setup of the annual fall fundraiser, driving impactful fundraising outcomes• Conducted enlightening educational visits to universities and hotels, gaining invaluable insights into operational dynamics• Spearheaded growth-focused analyses, identifying strategic opportunities to enhance organizational expansion• Cultivated meaningful relationships with prominent business leaders through networking events and dining engagements• Pioneered a streamlined process to assess business compatibility and alignment, facilitating better understanding of potential partnerships

• Managed casino team support while continuing previous responsibilities• Optimized revenue by strategically pricing and yielding hotel room rates for two casino customers, resulting in over 15% growth• Analyzed market factors impacting hotel demand, conversion, and bookings• Prepared customer data and analysis reports for revenue strategy meetings

• Organized team-building activities, including softball, float-building, and movie nights• Procured equipment, supplies, and catering for thirty-plus employees• Supervised after-hours team responsible for cleaning and groceries• Maintained office functionality and aesthetic appeal, performing IT, administrative, HR, and clerical tasks

• Provided administrative support and assisted department staff• Raised funds and secured in-kind charitable donations through cold-calling, cold-emailing, and booth assignments during Rockets home games• Contributed to planning, implementation, and evaluation of community relations programs like food drives, Ronald McDonald House visits, and The United Way• Managed NBA talent during public appearances and organizational events, such as media day and NBA All-Star Weekend ’13

• Strategically evaluated stadium enhancement projects, leveraging resourcefulness to achieve project completion amid constraints• Executed meticulous maintenance encompassing mound, plate, field, and bullpen upkeep, ensuring optimal conditions for seamless baseball competitions• Amplified revenue streams by skillfully installing advertising signs along the outfield fence and facility periphery, augmenting financial support to the athletic department• Orchestrated seamless transfer of responsibilities between work crews, minimizing operational downtime and maximizing task efficiency