Marvin Spence Email & Phone Number

Columbia, Maryland, United States

Oversee planning, execution, and delivery of all data center related projects within budgetary constraints and in line with business priorities. Assess project status through project lifecycle. Supervise activities of team to ensure adherence to project schedule. Identify and mitigate issues and risks. Develop and maintain libraries of project related documentation, including project charters, Risk Analyses and SOPs. Build and foster professional relationships at all levels.

Columbia, Maryland, United States

Served as principal point of contact for technical support and IT services delivery for all end-users across dozens of Xylem brands, and within Assessment Services and Xylem Vue platforms in US and abroad. Served as liaison between end-users and broader business to deliver solutions in alignment with company goals. Coordinated with groups within Xylem IT and other key stakeholders to transfer users between active directory domains as part of domain consolidation project. Supported end-users with migration from on-premises to cloud resources, including Microsoft 365, Exchange, OneDrive, SharePoint, and Citrix hosted applications.• Maintained Microsoft 365 cloud resources, including MS Teams, Universal Print, and SharePoint Online. • Automated computer imaging and deployment with use of Ghost Solution Suite, optimizing hardware provisioning time.• Established and managed SharePoint sites, enabling collaboration within teams and with external stakeholders.• Devised and delivered communications on changes within IT to end-users, business leaders, and other stakeholders.• Decreased hardware infrastructure footprint and costs by shifting user data to SharePoint, Teams, and OneDrive environments.

Columbia, Maryland

Coordinated and delivered IT support services to all Pure Technologies US based offices by acting as focal point of contact. Configured, implemented, and managed end-user computer systems in mixed Windows/Mac environment. Uncovered business needs to create and present solutions for project delivery and business enablement. Supported Pure’s Cloud environments in Office 365, including InTune MDM, Microsoft Teams, and Azure Active Directory. Leveraged InTune and established profiles for Apple iOS devices, such as iPhones and iPads. Designed access for SharePoint Online for company employees and clients for collaboration. Built collaborative Teams sites for company employees and clients. Executed monthly patching on Windows Servers running Server 2003 - Server 2016.• Offered end-user support and network infrastructure services to 400+ users across US.• Efficiently systematized maintenance tasks on system servers and increased performance.• Deployed and leveraged Virtual desktop interface (VDI) machines for Mac, Linux, and Windows systems, saving thousands on hardware purchases.• Maintained, installed, and configured Windows Server 2012/2016 systems along with updating and securing the infrastructure’s core systems and applications.• Backed up, transferred, and integrated server and file system resources, enhancing integrity, accessibility, and reliability of critical company data.• Decreased overhead and potential points of failure in environment through backup/archival, decommissioning, and consolidation of physical servers to virtual and other remote hosts.• Implemented Intune MDM with Apple’s device enrollment program, minimized device configuration and deployment time for Apple mobile devices, and attained thousands in cost savings

Served as principal technical contact to resolve desktop level troubleshooting issues, manage software installations, develop user accounts, reset passwords, and monitor in-office/remote connectivity for desktop and laptop infrastructure. Executed routine maintenance, upgrade, and hardware repair of company laptop and desktop systems. Assessed and implemented Airwatch Mobile Device Management solution to maintain corporate mobile devices. Analyzed and configured email, application, and security profiles within Airwatch MDM for corporate iOS devices. Coordinated monthly backups of file shares using Symantec Backup Exec to archive data to tape for offsite storage and carried out monthly patching of workstations and servers via Solarwinds Patch Manager to determine optimum workstation security.• Created custom desktop/laptop images and optimized hardware deployment and system reliability.• Streamlined the creation of user accounts using Active Directory.• Successfully automated computer imaging and deployment for Windows 7 and 10 laptops using CloneZilla. • Formulated and deployed Windows 10 Pilot leading to full Windows 10 implementation and migration from Windows 7.• Maximized system security and slashed system downtime for manual updates by automating software updates and patching on end-user machines using SolarWinds Patch Manager.• Attained 50% reduction in tickets to help desk and enhanced user experience by orchestrating training sessions to support users with quick self-resolution of common issues.

Baltimore, Maryland, United States

Columbia, Maryland

● Train, coach, and assist Level I and Level II agents with call handling, and developed resources used to train new agents ● Assist in the collection of data for analyzing user experiences to develop training resources for new agents● Developed and implemented user images on workstations configured for user deployment● Developed content for and published the Tech Support department technical newsletter● Tested various Connexus software to ensure compatibility with Windows 7/8/8.1/10● Work with Department Manager to implement products and processes to increase Student Tech Support team efficiencies and quality● Handle call escalations, and de-escalate complaints from Caretakers and Students

Columbia, Maryland

● Provide Support for over 55,000 students enrolled in various Public, Home Education, Private, and Blended State learning programs by telephone and E-mail● Assist users with issues related to Windows OS (XP – Windows 8.1), and Mac OS X● Remote in to callers’ computers when necessary using Citrix GoToAssist remote desktop software● Troubleshoot and resolve software, hardware, printer, and dial-up/DSL/cable-modem/network issues by actively listening to the caller and asking appropriate questions to build a solution● Log all calls accurately into a call tracking system, creating detailed records and accounts of all calls handled● Assist with the testing and implementation of various software programs into Student computer images● Make recommendations and updates to the department's Troubleshooter resource

Columbia, Maryland

Operate Material Handling Equipment such as reach trucks, scissor lifts, electric and manual pallet jacks.Verify incoming and outgoing shipments for accuracy and store and pack various types of pharmaceutical products.

Laurel, Md

Aggressively promote wireless phone sales and related products. I've assisted thousands of customers in finding products and solutions tailored to fit their needs and wants.

I've tutored several students in College Mathematics, English, Telecommuinications Technologies, Computer Networking, and CyberSecurity/Assurance courses.

Ccna, Computer Systems Networking And Telecommunications, A

CCNA Certification course

Bachelor Of Science (Bs), Telecommunications Engineering Technologies, 3.1

My program has two strong focuses. Telecommunications Engineering Technology focuses intently on the infrastructure behind many.