(Matthew) David Weatherbee Email & Phone Number

Garland, Tx

• Support the development and implementation of a common global platform and process for publishing that supports technical information availability via print and digital formats.• Ensure documentation delivered with machines is in compliance with local and international standards.• In cooperation with R&D and production, deliver documentation on time and as built for capital equipment deliveries.• Work with multiple global sites utilizing efficient information sharing from different engineering/production systems.• Drive the production and update of new and existing Spare Parts Catalogs, Maintenance and Operation Manuals and Standard Operating Procedures for delivered products.• Design and implement AI based technical writing tool to assist with Compliance, Quality Control and authoring assistance.• Define, implement and follow up a standard set of KPI for regional Technical Information Services.• Implement Global Quality Assurance and Compliance program to ensure quality, accuracy and adherence to safety standards.• Develop and deploy Global Virtual Office (MS Teams based) for Technical Information Services team members enhanced collaboration.• Evaluate and implement software / technical solutions for local and global implementation. (Collaboration, AI, data collection, authoring) • Develop and implement GPT-based Technical Writer Assistance platform.• Evaluate and streamline processes and applications for cost and time efficiency.

Fort Worth, Texas

• Oversee operations in support of the Enterprise Service Desk at dual locations.• Oversee review and correlation of audits.• Oversee Tier II or higher analysis in response to Service Desk escalation.• Manage System Administrator activities and overall operations of Remedy software.• Ensures personnel exhibit superior workmanship and focus on a quality end product. • Verifies actual hours worked by personnel to reduce manpower expenditure.• Provides Leadership and mentors junior personnel to develop appropriate skill sets. • Ensures personnel correctly capture data on maintenance work order requests and preventative maintenance inspection forms for upload into Remedy.• Ensure monthly metrics and department goals are met.• Make adjustments to staff and scheduling to ensure 24/7 manpower requirements are met and within budget.

Nswc Crane, Indiana

• Oversee and manage all aspects of day to day operations with a team of 10+ field service and network technicians in accordance with Navy / DOD operating standards.• Coordinate simultaneous technical and deployment support of multiple organizations encompassing over 5000 users outfitted with a combination of desktop, laptop, IOS and Blackberry mobile devices.• Function as local Information Assurance Element - Inventory, program, maintain troubleshoot and deploy organizational EKMS (cryptographic security) assets.• Provide technology needs, compatibility and implementation consulting.• Perform queue management, tracking, reporting and maintenance of support and deployment tickets utilizing the Remedy and Hewlett-Packard Service Manager systems.• Manage resources to effectively meet or exceed Service Level Agreements.• Conduct weekly meetings with field service team, detailing goals and expectations.• Reduced average ticket log and response times for department by over 50% through the design and implementation of multiple procedural and logistical modifications to workflow and personnel assignments.• Create and maintain processes, internal tools and databases to streamline operations and expedite customer service requests.• Review resumes, interview and administer skill assessment test to prospective candidates.• Provide continuous reporting to Enterprise and Customer leadership to support, maintain and exceed operational expectations.• Coordination and resolution of major incident situations.

Bloomington, Indiana Area

• Selects and determines survey starting data and reviews data for errors • Supervises the proper maintenance on all assigned section equipment • Prepares technical, personnel, and administrative reports covering training objectives and survey operations • Orients, instructs, and leads surveyors in survey procedures and techniques to include IPADS (Improved Position and Azimuth Determining System) operations • Provides leadership and technical guidance to lower grade personnel.• Map Reading • Determine the distance between stations by mechanical and electronic means • Determine direction by astronomic observation and gyroscopic means • Operate angular measuring instruments and automated survey systems, • Record field data • Prepare schematic sketches of field surveys • Compute direction, distance, grid coordinates, height and astronomic azimuth from field data. • Utilize vehicle mounted computer system to gather and analyze distance, altitude and directional information

Bloomington, Indiana Area

• Manage all aspects of tech support and web development firm from HR, budget, payroll and administration to sales, web design, support services and client relations.• Provide home based offices, home users and small businesses with tech and hardware support in addition to assisting with the reduction of overall costs in relation to everything from office supplies to telecom and technology expenses• Web site construction and maintenance• Database construction and maintenance• Maintain operating budget and track expenses• HR and Personnel administration

Bloomington, Indiana Area

• Provided medical professionals with viable career opportunities based on their criteria and skill set. Assisted with placement, relocation, salary negotiation and other particulars as needs and circumstances dictated.• Provided recruiting teams with qualified job listings to aid in the recruitment of physicians nationwide• Facilitated contract signing and contract renewal for new and existing clients• Created and maintained relationships with hospital administration and recruiting departments

Indianapolis, Indiana Area

• Evaluated proposals and made all decisions regarding desktop and network equipment• Fulfilled project management and analysis roles within Client Services department• Created and maintained corporate web site • Provided desktop support and processed new accounts• Database design and maintenance• Telecommunications consulting and cost analysis

Indianapolis, Indiana Area

• Created and maintained corporate web site• Maintained computer network and all related office systems• Managed Human Resources and all related issues pertaining to personnel matters• Coordinated new accounts• Processed accounts for auditing department• Generated sales lead data for marketing department• Database design and maintenance• Telecommunications cost analysis

Bloomington, Indiana Area

HRIS Analyst• Responsible for maintenance and upgrade of HRIS System• Began and oversaw process of converting department from paper based to a paperless environment• Coordinated “Ambassador Program” and planned weekly corporate meetings• Responsible for performing all HR research projects and providing detailed reports to executive management team• Performed virtual office training for outside sales staff and assisted with orientation of new employeesAccount Coordinator• Responsible for the coordination and completion of new accounts• Streamlined process in new accounts department by implementing multiple time and resource saving measures to include a redesigned database for easier and more thorough tracking of accounts• Set company record by increasing production in department 28% in first month in position• Trained replacements for position upon promotion, which in turn, by using new process, increased production an additional 50% over 3 months• Sold telecommunications cost management program from leads generated by business development representatives to prospective clients• Explained contract and other legal documents to prospective clients while assisting them with concerns and logistical issues• Proposed and provided solutions for Fortune 1000 clients

Bachelors, Business Information Systems

Associates, Business Administration

Diploma, General

Activities and Societies: Commentarius, Yearbook, Golf, Football, Drama