Meagan Mclean Email and Phone Number

• Responsible for all aspects of customer service, providing responses to all email and phone questions, issues and feedback • Documenting customer service processes and updating internal resources such as customer service handbook

• Assist customers with product selection providing a presentation about the product and answering all questions in order to assist customers throughout the sales process• Build great rapport with customers while providing fast, friendly and reliable customer service in order to ensure a positive experience with the company and encourage repeat purchasing

Completed a contract with the Canadian Fire Fighters Museum working with the board and other volunteers on community events and the day to day of the museum.

• Updated and maintained multiple calendars in order to maintain organization for each associate on a day to day basis• Scheduled and prepared for meetings between associates and clients • Made travel arrangements including flights, hotels, rental cars and trains to ensure flawless transportation and travel for business purposes for each associate • Created client ready meeting notes, formatted proposals and various graphics for example organization charts to be utilized by associates in client meetings • Completed research projects including market research, and preparing a competition binder which assisted associates in their day to day interaction with clients

• Joined a committee of ESW’s evaluating all job rotations in order to ensure balance and to identify any gaps • Trained new employees on job specific tasks following Environmental Service policies and procedures which in turn reduced turnover and promoted team unity in the department• Promoted and maintained high standards of cleanliness, sanitation and safety which in turn ensured an environment which helps patients recover• Delegated tasks to co-workers on duty so each room was effectively cleaned to help maintain a hygienic environment• Documented situations that were considered unsafe to a reporting supervisor to ensure standards of the Health and Safety Act of the hospital were upheld and up to date

• Helped with recruitment of new employees by searching for new resumes, booking interviews, and conducting reference checks • Prepared proof of employment and salary letters for employees in different areas of the hospital in order for bank loan approval, etc. • Organized along with the HR coordinators, HR related events in the hospital such as a nurses job fair, and the long term service and education awards to ensure flawless execution of each event• Assisted with the day to day administrative tasks in order to increase productivity of HR professionals on more important tasks• Acted as reception to visitors and staff with HR questions to assist with the flow of traffic in and out of the HR office

• Helped with recruitment by pre-screening candidates for open positions, passing on recommendations for hire to the HR Generalist and Hiring Manager• Conducted reference checks for potential new hires completing the recruitment cycle • Posted positions on Totem site as well as various external sites to encourage applicant’s in order to fill vacancies • Entered all vacation and sick time into HRIS system (Ceridian- Insync) in order to track each employees’ time off• Wrote offers of employment, contract extensions and HR arrival and departure forms using existing templates • As part of my internship, I directly took part in the recruitment of a production designer and all winter interns

• Prepared and mailed out information packages to active and potential donors to encourage continued and new support of the Muscular Dystrophy charity• Researched and compiled information into fact sheets to inform staff, and to be sent out to other Chapters, clients and donors• Updated Raiser’s Edge database with changes in addresses, donations and award recognition to keep all information current, and easily accessible

Provide fast and friendly customer service Answer customers' questions, and provide information on procedures or policiesReceive payment by cash, check, credit cards, vouchers, or automatic debits. Resolve customer complaints by directing complaints to the appropriate people