Head of the Student Housing Sales DepartmentDevelop my account management team’s overarching strategy to ensure clients receive the highest quality attention and continue to renew their contractsResponsible managing, and training sales team members and account managersResponsible for building out quarterly sales plan and reporting on KPIs

• .72% delinquency in first month• Completed Weekly Delinquency Reports, Pre-Close Reports, and Month End Reconciliation Report• Assumed all General Manager turn rolls - scheduled and organized vendors, preformed and oversaw all unit walks, handled all turn emergencies and move in day concerns• Researched, charged, filed, and mailed all financial move out statements• Scanned all checks and monitored all payments• Handel all guarantor and resident payment questions• Work closely with GM and LM to ensure low delinquency and high leasing velocity• Helped guide Leasing Manager into management role• Built quick trust with staff members

• 98% leased as the leasing manager on property that previous year maxed at 67%• Renewed on property that was awarded for over 40% resident retention• Acted as Associate General Manager for GM• Reviewed, organized, calculated, and sent bills to property accountant• Built budget reports and budget calculators via Excel• Built 2015-16 Marketing Plan• Interviewed and trained leasing agents• Dealt with resident, guarantor, and parent issues• Perfected appropriate reactions to issues to inspire confidence and knowledge• Built schedules for office staff• Managed marketing on and off property• Scanned all checks and monitored all payments• Managed vendor schedule during turn• Built placement book for new incoming and renewed residents during turn

• Responsible for 45% of pre-lease• Implemented new filing system• Responsible for all leasing tasks and most office tasks• Honed several go-to lease signing techniques• Took on responsibilities above requirements for Leasing Agent position